Description:
Are you an experienced Software Applications Support Analyst with a track record of leading a service desk within an IT Solutions environment? Based in Observatory, this exciting opportunity is ideal for a proactive, solutions-driven individual who is passionate about software and end-user support.If you thrive in a fast-paced IT setting and enjoy troubleshooting and enhancing user experience, this could be the perfect next step in your career. REQUIREMENTS- Matric,
- 3 years+ experience in software support and testing
- Great written and verbal communication skills
- The ability to communicate to users across the globe with different levels of computer skills
- Comfortable to conduct classroom type training or webinars
- Ability to prioritise
- Appropriate problem-solving skills
- Self-organising
- Team player
DUTIES
- Liaise between IT and various departments across global offices.
- Applications support for in-house developed Online order entry system & RFID Inventory management system
- Develop test plans and perform manual software testing
- Generate and maintain Software User Guides & Training material
- Manage query logs and route queries to developers where necessary
- Follow/monitor new Implementations
- Communicate important system notifications to users
- Systems configuration
- Customer/internal training on the Online order entry system
Salary: R negotiable dependent on experience
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Requirements:
- Matric,
- 3 years+ experience in software support and testing
- Great written and verbal communication skills
- The ability to communicate to users across the globe with different levels of computer skills
- Comfortable to conduct classroom type training or webinars
- Ability to prioritise
- Appropriate problem-solving skills
- Self-organising
- Team player
- Liaise between IT and various departments across global offices.
- Applications support for in-house developed Online order entry system & RFID Inventory management system
- Develop test plans and perform manual software testing
- Generate and maintain Software User Guides & Training material
- Manage query logs and route queries to developers where necessary
- Follow/monitor new Implementations
- Communicate important system notifications to users
- Systems configuration
- Customer/internal training on the Online order entry system
06 May 2025;
from:
careers24.com