Where

Application Support Analyst

Time Personnel
Cape Town Full-day Full-time

Description:

Are you an experienced Software Applications Support Analyst with a track record of leading a service desk within an IT Solutions environment? Based in Observatory, this exciting opportunity is ideal for a proactive, solutions-driven individual who is passionate about software and end-user support.If you thrive in a fast-paced IT setting and enjoy troubleshooting and enhancing user experience, this could be the perfect next step in your career. REQUIREMENTS
  • Matric,
  • 3 years+ experience in software support and testing
  • Great written and verbal communication skills
  • The ability to communicate to users across the globe with different levels of computer skills
  • Comfortable to conduct classroom type training or webinars
  • Ability to prioritise
  • Appropriate problem-solving skills
  • Self-organising
  • Team player

DUTIES
  • Liaise between IT and various departments across global offices.
  • Applications support for in-house developed Online order entry system & RFID Inventory management system
  • Develop test plans and perform manual software testing
  • Generate and maintain Software User Guides & Training material
  • Manage query logs and route queries to developers where necessary
  • Follow/monitor new Implementations
  • Communicate important system notifications to users
  • Systems configuration
  • Customer/internal training on the Online order entry system

Salary: R negotiable dependent on experience

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Requirements:

  • Matric,
  • 3 years+ experience in software support and testing
  • Great written and verbal communication skills
  • The ability to communicate to users across the globe with different levels of computer skills
  • Comfortable to conduct classroom type training or webinars
  • Ability to prioritise
  • Appropriate problem-solving skills
  • Self-organising
  • Team player
  • Liaise between IT and various departments across global offices.
  • Applications support for in-house developed Online order entry system & RFID Inventory management system
  • Develop test plans and perform manual software testing
  • Generate and maintain Software User Guides & Training material
  • Manage query logs and route queries to developers where necessary
  • Follow/monitor new Implementations
  • Communicate important system notifications to users
  • Systems configuration
  • Customer/internal training on the Online order entry system
06 May 2025;   from: careers24.com

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