Customer Service Coordinator

Description:

Somerset West: My client, a leading distributor of premium tyre brands in South Africa, is looking to appoint a Customer Service Coordinator with a warm, professional approach and a strong customer-centric mindset. This is a great opportunity to grow within a well-established and reputable company known for quality and service excellence. Purpose of the Role:
To support the smooth flow of order processing, invoicing, and customer service by acting as a key link between customers, Regional Sales Managers, logistics partners, and the warehouse. The ideal candidate will have a proven track record in a customer service environment, with experience using accounting systems such as Sage, Pastel, or similar. A consistent employment history demonstrating commitment and reliability is essential, along with the ability to communicate fluently in both English and Afrikaans. This role requires strong attention to detail, effective coordination, and a proactive approach to resolving queries, delivery issues, and managing stock returns.

Key responsibilities include but are not limited to:

• Check the online portal for sales and process invoices
• Liaise with customers telephonically to take orders and issue invoices
• Coordinate with transporters when necessary to arrange deliveries
• Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
• Troubleshoot issues if customers do not receive their orders
• Handle customer complaints and resolve issues effectively
• Ensure orders are dispatched before warehouse cut-off times
• Complete paperwork for stock returns and submit to Finance for credit note processing

Criteria:

• Matric
• Previous experience in a similar role
• Previous experience in a call centre environment
• Experience using Sage, Pastel or a comparable accounting/invoicing platform is essential, as this role requires confident use of such systems for order processing and customer account management.
• Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
• Excellent customer service skills
• Language fluency : Afrikaans and English
• Knowledge of the tyre industry would be an advantage but is not essential

Requirements:

• Check the online portal for sales and process invoices
• Liaise with customers telephonically to take orders and issue invoices
• Coordinate with transporters when necessary to arrange deliveries
• Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
• Troubleshoot issues if customers do not receive their orders
• Handle customer complaints and resolve issues effectively
• Ensure orders are dispatched before warehouse cut-off times
• Complete paperwork for stock returns and submit to Finance for credit note processing

• Matric
• Previous experience in a similar role
• Previous experience in a call centre environment
• Experience using Sage, Pastel or a comparable accounting/invoicing platform is essential, as this role requires confident use of such systems for order processing and customer account management.
• Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
• Excellent customer service skills
• Language fluency : Afrikaans and English
• Knowledge of the tyre industry would be an advantage but is not essential