Customer Care Coordinator

Description:

The incumbent will be responsible for internal and external customer services and adherence to customer specific requirements related to IATF 16949:2016, ISO 9001:2015, ISO 14001: 2015, ISO 45001:2018 and Responsible Care system relevant to this position are adhered to and other relevant quality standards.
Duties will include the following:
Receiving of customer orders – via e-mail, phone, sales rep, customer website and other channels. Daily check of all channels, ensuring no orders are missed.
Accurate processing of and follow through of customer purchase orders (sales orders) into SAP: generate order acknowledgements/proforma invoices, picking slips, delivery notes, post goods issue, invoices and all other relevant documentation.
Daily backorder report review and action to ensure customers are informed and stock is delivered within lead times.
Liaison and excellent communication with customers and all relevant departments within the company on an ongoing basis to ensure maximum efficiency of our operation.
Maintain regular contact with sales personnel and customers regarding stock shortages/back-orders, deliveries, customer requirements and customer feedback information regarding service, products, etc.
Liaison with distribution and/or outsourced warehouse/transporter for all deliveries and or stock queries - ensure deliveries within required timeframes.
Monitor all delivery notes for collection from our site on a regular basis and ensure they are invoiced correctly and in due time.
Ensure consignment stock count sheets are submitted for counting at agreed frequency and that these are returned timeously, and invoicing completed.
Ensure SDS automated system is working and where necessary address and fix any errors/problems.

Requirements:

Minimum of Matric/Grade 12
A completed basic customer communication and/or administration training short course.
Minimum of 2 years' experience in a same/similar position.
Computer literate and sound knowledge of MS Office applications
Minimum of 1 - 2 years’ experience using SAP systems (Order entry essential)
Good understanding of Credit/Debit Notes and customer returns
Good communication skills, presentable, able to converse with all levels of management, ability to work under pressure.
Ability to plan, manage and execute daily, weekly and monthly tasks with a limited amount of supervision.
Attention to detail/accuracy and good time keeping.