Senior Area Manager (Retail)

Description:

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Senior Area Manager (Retail), based in Western Cape! Do you think you have what it takes to be our newest Purple Star?

As the Senior Area Manager (Retail) you will be responsible for supporting the Regional Manager in ensuring growth of the region and taking accountability of the Regional Management function in order to ensure smooth running and management of the operations. This includes improving the region’s financial performance in terms of stakes, cost control, productivity and efficiency, resource planning, customer service levels, reporting and company policies, legislative and statutory policies. Ensure that all branches comply with legislative requirements and Hollywood standards of excellence.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid Driver’s license.
• Previous Management Experience

What You’ll Do For The Brand:

• Develop and implement regional plans to attain forecasted growth/other targets.
• Review branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measure branch performances.
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need.
• Budget Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends.
• Conduct regular visits to regional branches.
• Ensures branches operate optimally through sound people This includes recruitment, on- boarding and training, payroll, clockwatch, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that Branch Team Leaders/Managers implement the set procedures timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new Team Members have received the necessary training before they start.
• Evaluates existing business procedures and recommends improvements to Operations Manager prior to
• Arranges regular meetings with the Branch Team Leaders/Managers to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Monitoring of Gambling boards licenses and renewals. Ensuring Branches are compliant with Gambling Board Legislation requirements.
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood Performing branch inspections to ensure compliance with legislation and Hollywood standards.
• Succession planning for the region. Identify talent within the region. Develop growth paths for Team Members to develop into Branch Managers, Area Managers and Regional Liaise with training and development regarding specific training needs/requirements.
• Daily reading of newsflashes and providing remedy options.
• Ensure audit queries raised are kept to a minimum and ensure that resolution is provided timeously.
• Develop a safe and positive work environment for the Team Members
• Ensure daily report is submitted.
• Reporting on areas as and when required/requested.
• Ensure proactive approach in providing timeous feedback to requests .

What You’ll Bring To The Team:

• Demonstrate good project management skills.
• Excellent people management skills.
• Must be able to identify, analyse, organize, and solve problems.
• Follow through and delivers results despite obstacles.
• Must be able to stay attuned to the needs of the market and developments.
• Must have good forecasting skills.
• Understanding of the operating system and software platforms.
• Understands TUV (Top up voucher) distributions, the functionality of TUV and related processes.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Requirements:

• Valid Driver’s license.
• Previous Management Experience

• Develop and implement regional plans to attain forecasted growth/other targets.
• Review branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measure branch performances.
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need.
• Budget Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends.
• Conduct regular visits to regional branches.
• Ensures branches operate optimally through sound people This includes recruitment, on- boarding and training, payroll, clockwatch, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that Branch Team Leaders/Managers implement the set procedures timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new Team Members have received the necessary training before they start.
• Evaluates existing business procedures and recommends improvements to Operations Manager prior to
• Arranges regular meetings with the Branch Team Leaders/Managers to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Monitoring of Gambling boards licenses and renewals. Ensuring Branches are compliant with Gambling Board Legislation requirements.
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood Performing branch inspections to ensure compliance with legislation and Hollywood standards.
• Succession planning for the region. Identify talent within the region. Develop growth paths for Team Members to develop into Branch Managers, Area Managers and Regional Liaise with training and development regarding specific training needs/requirements.
• Daily reading of newsflashes and providing remedy options.
• Ensure audit queries raised are kept to a minimum and ensure that resolution is provided timeously.
• Develop a safe and positive work environment for the Team Members
• Ensure daily report is submitted.
• Reporting on areas as and when required/requested.
• Ensure proactive approach in providing timeous feedback to requests .

• Demonstrate good project management skills.
• Excellent people management skills.
• Must be able to identify, analyse, organize, and solve problems.
• Follow through and delivers results despite obstacles.
• Must be able to stay attuned to the needs of the market and developments.
• Must have good forecasting skills.
• Understanding of the operating system and software platforms.
• Understands TUV (Top up voucher) distributions, the functionality of TUV and related processes.