Description:
Job descriptionPlease note this is not a full time position. After training, the incumbent will be requested on an ad hoc basis to stand in for Receptionists on leave, sick leave, etc.
Job description
The Key Performance areas are as follows:
Receiving customers
o Receive walk in customers and ensures details are captured accurately on Vetmaster.
o Ensure the walk in customer is the same as the client profile
o Forwards and sends the customer to Animal Welfare Assistant.
o Action emails.
· Cashing / banking / Cash Ups
o Responsible for the processing of cash payment in line with AACL policies and procedures.
o Responsible for cash up and ensure cash up processes are adhered to in line with AACL policy and practice.
Recordkeeping and reporting
o Capture and upload all cards coming back to reception when used during off line periods
o Keep track of all required stats
Finance
Sell items that are stocked in reception e.g. parasite control Any reasonable request in line with business that may arise.Customer Service
Ensure that every customer receives the best service with every contact
- Included but not limited to:
o Display empathy and compassion
o Convey authentic enthusiasm
o Be friendly and helpful
o Active listening before acting
o Treat clients with respect
o Display patience
o All dealings (including clients, colleagues, other organizations) need to be in line with our values and code of contact.
Deal with Customer complaints
Refer complaints to direct line within 10 minutes, taking full ownership and liaising with all
departments of AACL as appropriate to ensure satisfactory conclusion and following up
with the customer as necessary.
Job Type: Part-time
Expected hours: 16 per week
Work Location: In person