Description:
Your:
- Formal Education
- Matric
will enable you to fullfill the following duties:
Effectively maintaining underwriting standards and providing quality client service: Issuing new policies, renewals, and endorsements on the C360 System; Prepare new business quotes; Underwrite in accordance with standards, policies and procedures; Support the sales team in acquiring and retaining profitable business; Attend to administration and written communication; Ensure that all documentation is processed accurately & correctly; Ensure documentation is checked and authorised if appropriate prior to dispatch; Ensure queries are resolved as per company standards; Negotiating renewal terms and preparing the renewal documentation; Ensure renewal reviews are completed timeously; Ensure retentions are calculated; Request and monitor survey and survey requirements as per laid down procedures; Correct unprofitable policies; Ensure policies are not overexposed; Checking policies before sending to clients; Telephone contact with clients when they phone in with queries or amendments/ additional covers; Saving all work electronically. Service delivery to ensure customer satisfaction: Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards; Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved; Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals; Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery. Maintain effective people practices: Align own behaviour with the organisation's culture and values; Share and transfer product, process, and systems knowledge to colleagues; Collaborate and work with the Underwriting team to ensure required service levels are delivered. Continuous improvement to ensure effective service: Ensure adherence to organisational policies, practices, and procedures; Identify and recommend areas / ways to improve processes.
05 May 2025;
from:
gumtree.co.za