Description:
Are you a seasoned facilities professional who thrives in a fast-paced environment? We're looking for an experienced Facilities Manager to take the lead in maintaining a safe, efficient, and well-organized workspace for our contact centre team. In this hands-on role, you’ll oversee the daily operations and long-term planning of our facilities while ensuring compliance with health, safety, and regulatory standards.
Key Responsibilities:
As Facilities Manager, you’ll be responsible for the smooth running of our building operations and support services, including:
- Facilities Planning & Coordination:
Implement and manage a comprehensive facilities plan that supports our business needs. Oversee space planning, manage lease agreements, and ensure optimal use of office space. - Maintenance & Repairs:
Take charge of all maintenance activities—routine and emergency. Manage service providers, schedule preventative maintenance, and respond promptly to facility-related issues. - Health & Safety Compliance:
Work closely with our Health and Safety Specialist to conduct regular inspections, enforce compliance with OSHE standards, and coordinate emergency response planning, including fire drills and safety training. - Security Oversight:
Ensure the safety of our premises by implementing effective security protocols and managing onsite security staff and systems. - Vendor & Contract Management:
Oversee vendor relationships, negotiate contracts, and monitor service delivery to ensure consistent quality and cost-effectiveness. - Budget Management:
Prepare and manage the facilities budget. Track expenses and ensure cost control while maintaining high standards of service. - Environmental Initiatives:
Promote sustainability by introducing energy-saving practices and waste reduction strategies across the facility. - Canteen & Common Areas:
Manage the day-to-day operations of staff dining and communal areas, ensuring cleanliness, comfort, and service quality. - Team Leadership:
Supervise a dedicated facilities team, providing clear guidance, managing performance, and supporting their professional growth. - Cross-Department Support:
Work closely with HR, IT, and other departments to address facility needs and ensure smooth operations that support our employees.
Minimum Requirements:
- Matric qualification essential with a related degree / diploma advantageous
- Minimum 5 years’ experience as a facilities manager/ similar role ideally within a contact centre environment
- Valid driver’s license
- OSHE qualification with a strong working knowledge of occupational health and safety regulations
- Proficient in MS Office (Excel, Word, Outlook)
- Strong leadership, communication, and organisational skills
- Previous experience managing a facilities team is essential
Why Join Us?
At GBS, we understand that a great work environment doesn’t happen by accident. Your expertise will directly influence the safety, comfort, and productivity of our teams. If you're a practical problem-solver who takes pride in maintaining high standards, we want to hear from you.
We are committed to fair employment practices and encourage candidates from diverse backgrounds to apply.
Please Note: If you do not hear back from us within 14 working days after the closing date, consider your application unsuccessful. We thank you for considering GBS as your employer of choice and wish you the best in your career journey.
Requirements:
- Facilities Planning & Coordination:
Implement and manage a comprehensive facilities plan that supports our business needs. Oversee space planning, manage lease agreements, and ensure optimal use of office space. - Maintenance & Repairs:
Take charge of all maintenance activities—routine and emergency. Manage service providers, schedule preventative maintenance, and respond promptly to facility-related issues. - Health & Safety Compliance:
Work closely with our Health and Safety Specialist to conduct regular inspections, enforce compliance with OSHE standards, and coordinate emergency response planning, including fire drills and safety training. - Security Oversight:
Ensure the safety of our premises by implementing effective security protocols and managing onsite security staff and systems. - Vendor & Contract Management:
Oversee vendor relationships, negotiate contracts, and monitor service delivery to ensure consistent quality and cost-effectiveness. - Budget Management:
Prepare and manage the facilities budget. Track expenses and ensure cost control while maintaining high standards of service. - Environmental Initiatives:
Promote sustainability by introducing energy-saving practices and waste reduction strategies across the facility. - Canteen & Common Areas:
Manage the day-to-day operations of staff dining and communal areas, ensuring cleanliness, comfort, and service quality. - Team Leadership:
Supervise a dedicated facilities team, providing clear guidance, managing performance, and supporting their professional growth. - Cross-Department Support:
Work closely with HR, IT, and other departments to address facility needs and ensure smooth operations that support our employees.
- Matric qualification essential with a related degree / diploma advantageous
- Minimum 5 years’ experience as a facilities manager/ similar role ideally within a contact centre environment
- Valid driver’s license
- OSHE qualification with a strong working knowledge of occupational health and safety regulations
- Proficient in MS Office (Excel, Word, Outlook)
- Strong leadership, communication, and organisational skills
- Previous experience managing a facilities team is essential