Description:
Job Description :
We are looking for a experienced Team Leader with the right talent and skills to lead our teams.
Job Responsibilities :
- Managing Performance and achievement of team KPIs
- Leave/ Absence management ensuring required resourcing is available as per SLA.
- Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
- Maintains team Motivation.
- Rewards & Incentives are planned and implemented on an ongoing basis.
- Ensure that the employee experience is consistent with the HW culture
- Ongoing coaching provided to the advisors.
- Regular call listening
- Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
- On going knowledge sharing activities to keep the team updated
- Monthly 1-1s with team members
- Identify and nurture top talent within the team.
- Identify skills / knowledge gaps and independently address or escalate for assistance
- All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
- Drive change initiatives ensure it as the desired outcome within your team
- National Senior Certificate-Grade 12
- Minimum 2 years experience as a Team Leader managing UK Clients
- 1 year managing FSP/insurance Campaign is imperative
Skills Required
- Understanding of Business processes & policies
- Planning
- Leadership
- Analytical
- Conflict resolution
- Strong communication
- Listens to understand
- Run effective meetings
- Goal/ Target Orientated
- Self -managed
- Coaching
- Developmental
- Provides learning opportunities in everyday work.
- Motivate team to achieve personal and professional goals.
- Able to manage time well
- Structured approach
- Report Feedback
- Relationship Building
Core Behaviour
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:
- Bring Your “A” Game
- Strive For Greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
-
"It's not just about what we do, but the way we do it. And it's our values that make us special."
Requirements:
- Managing Performance and achievement of team KPIs
- Leave/ Absence management ensuring required resourcing is available as per SLA.
- Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
- Maintains team Motivation.
- Rewards & Incentives are planned and implemented on an ongoing basis.
- Ensure that the employee experience is consistent with the HW culture
- Ongoing coaching provided to the advisors.
- Regular call listening
- Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
- On going knowledge sharing activities to keep the team updated
- Monthly 1-1s with team members
- Identify and nurture top talent within the team.
- Identify skills / knowledge gaps and independently address or escalate for assistance
- All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
- Drive change initiatives ensure it as the desired outcome within your team
- National Senior Certificate-Grade 12
- Minimum 2 years experience as a Team Leader managing UK Clients
- 1 year managing FSP/insurance Campaign is imperative
- Understanding of Business processes & policies
- Planning
- Leadership
- Analytical
- Conflict resolution
- Strong communication
- Listens to understand
- Run effective meetings
- Goal/ Target Orientated
- Self -managed
- Coaching
- Developmental
- Provides learning opportunities in everyday work.
- Motivate team to achieve personal and professional goals.
- Able to manage time well
- Structured approach
- Report Feedback
- Relationship Building
- Bring Your “A” Game
- Strive For Greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
-
02 May 2025;
from:
careers24.com