Description:
Key Responsibilities:
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Act as the first point of contact for service clients
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Schedule service appointments and manage workshop bookings efficiently
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Liaise between customers and technicians to ensure clear communication
-
Provide accurate estimates and explain service/repair processes
-
Maintain updated records of vehicle history and services
-
Ensure high levels of customer satisfaction and uphold brand standards
Requirements:
-
Act as the first point of contact for service clients
-
Schedule service appointments and manage workshop bookings efficiently
-
Liaise between customers and technicians to ensure clear communication
-
Provide accurate estimates and explain service/repair processes
-
Maintain updated records of vehicle history and services
-
Ensure high levels of customer satisfaction and uphold brand standards
-
Minimum of 2–3 years’ experience as a Service Advisor in a dealership environment
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Knowledge of motor dealership operations and vehicle servicing
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Strong customer service and interpersonal skills
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Excellent communication and organisational abilities
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Experience with industry-related software (e.g., Kerridge, Autoline, Automate) is advantageous
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Valid South African driver’s licence
-
Minimum of 2–3 years’ experience as a Service Advisor in a dealership environment
-
Knowledge of motor dealership operations and vehicle servicing
-
Strong customer service and interpersonal skills
-
Excellent communication and organisational abilities
-
Experience with industry-related software (e.g., Kerridge, Autoline, Automate) is advantageous
-
Valid South African driver’s licence