Department Manager / Technical Lead

Description:

Hardware Support Consultant and ITTo install, support, and maintain our clients Data’s hardware and related software solutions for clients. The role includes on-site installations, IT infrastructure maintenance, client training, and first- and second-line technical support.

Location: Simondium, Klapmuts, Western Cape

Minimum Requirements

Education:
- Matric (Grade 12) required
- IT-related certification or diploma (e.g. A+, N+, MCSE, or similar) preferred
Experience:
- 1–2 years in a technical support or IT technician role
- Experience with hardware installation and network troubleshooting
- Customer-facing experience is a strong advantage
Technical Skills:
- Installation and configuration of PCs, printers, and peripherals
- Troubleshooting hardware and software issues
- Familiarity with Windows OS, networking protocols, and basic cybersecurity principles
- Understanding of licensing, network mapping, and administrative tools

Competencies

Technical Competencies:
- Strong diagnostic and problem-solving skills
- Ability to support multiple hardware/software systems
- Basic knowledge of IT infrastructure and system security
Behavioral Competencies:
- Good communication and interpersonal skills
- Self-motivated and proactive
- Team player who can also work independently
- Strong time management and organisational skills
- Customer-service orientation

Key Responsibilities

Support and Troubleshooting:
- Provide first- and second-line support for hardware and software
- Resolve technical issues remotely and on-site
- Follow up with clients to ensure issue resolution and satisfaction
Installations and Maintenance:
- Perform hardware/software installations on client sites
- Prepare and verify installation packages
- Coordinate installation and call-out dates
- Perform post-installation checks and follow-ups
IT Operations:
- Maintain and monitor internal IT systems
- Perform system upgrades and backups
- Implement basic cybersecurity measures
- Support internal users and infrastructure
Training and Documentation:
- Conduct individual and group training for clients
- Train support consultants on hardware usage
- Assist with documentation, manuals, and research
General:
- Keep support tickets and admin up to date
- Handle special projects and R&D tasks as needed
- Maintain confidentiality of client data
- Be available for overtime work when required

Send your CV, Salary Expectations, Location and Foto to chrisnel@vinerecruitment.co.za with the sub-heading *IT* .

Looking forward to working with you!