Description:
· Creating and managing training plans with customers
· Reporting on training progress of all customers that is in training
· Work directly with client to effectively coordinate each training project to completion.
· Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
· Provide system training to customers
· Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
· Assist with preparing data and uploading on to the system for new customers
Requirements:
· Training or consulting experience
· Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
· Previous experience in the Property/ Rental industry will be an advantage
· Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
· Excel proficiency intermediate
· Customer service / support experience will be advantageous