Description:
Purpose of the Role:Ensures that all customer concerns relating to all vehicle systems are clearly and reliably diagnosed and rectified. Accurately and skilfully undertakes the repair and servicing of vehicles, diagnosing any additional faults and ensuring all work is completed safely and to the highest standard and to customers satisfaction.
Key Responsibilities:
Ensures exceptional customer service standards are consistently met
- Analyses and determines exact nature of customer concerns, works closely with Service Advisor and the customer
- Reproduces symptoms reported, performing a road test with the customer where necessary
- Uses the manufacturers approved diagnostic tester to carry out complex and specific diagnosis for vehicle systems and where required uses more advanced applications
- Provides customer with explanation/demonstration of the fault, rectification, feature or characteristic where required
- Talks to customers with long term vehicle concerns and ensures follow up work is completed until issue is resolved
Delivers key Workshop O perations
- Analyses work orders including details of repairs completed, parts required and labour to be charged
- Ensures faults have been reported and noted on job cards and informs the Service Manager of any additional faults not covered in the scope of the repair and delay to completion of work
- Interprets and uses technical data provided by the manufacturer
- Ensures vehicle safety standards have been complied with when returned to customers
- Records hours and material usage. Consistently probes for and maintains high levels of overall efficiency
- Maintains tools and equipment, checks calibration and condition of workshop equipment in line with company policy
- Adheres to rules relating to the manufacturers warranty policies and procedures
- Provides precise and detailed reports on vehicle concerns to the manufacturer technical services department
Delivers quality standards and continuous improvement
- Takes responsibility to set and follow quality standards. Ensures all work undertaken meets customer expectations in relation to repairs carried out to ensure repeat repairs are minimised
- Follows manufacturer policies and processes with regard to product quality reporting
- Ensures quality documentation is completed fully and accurately
- Checks quality of work carried out through diagnostic and road testing
- Keeps diagnostic equipment, measuring tools and manufacturer special tools up to date
- Liaises with the Service Manager to monitor the quality of all work undertaken in the workshop
Development
- Maintains the highest level of skill and full awareness of all technology used in the vehicle range, attending Master Technician t
25 Apr 2025;
from:
gumtree.co.za