Description:
FCS
Reporting to the Regional Manager
The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to provide assistance with administrative responsibilities to the CIT Regional Manager.
Minimum Requirements:
- Clear criminal record
- Grade 12 certificate or equivalent
- Higher qualification in office administration/public relations is advantageous
- Computer literate and proficiency in Microsoft Word, Excel, Powerpoint and Outlook
- At least 5 years’ administration experience
- At least 5 years’ billing experience
- At least 5 years’ exposure and understanding of Cash in Transit industry
- Excellent verbal and written communication skills
- Driver’s license is advantageous
- Willing to work extended hours on request
- Ability to work under pressure and meet strict deadlines
Key Performance Areas (not totally inclusive):
- Performing administrative tasks
- Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
- Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
- Handling requests and queries appropriately
- Assistance with preparing, maintaining, updating and filing of various branch reports
- Coordinating meetings and taking meeting minutes
- Diary management, scheduling appointments and events, running errands
- Conduct revenue checks for the region
- Consolidate regional returns
- Credit control duties of key clients
- Assisting with general office enquiries and office tasks as required by Regional Manager
Other personality attributes and core competencies:
- Self-development
- Communication skills
- Customer focus
- Taking initiative
- Time management
- Ensuring confidentiality
- honest and reliable
- Must be assertive
- Pay attention to detail
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Requirements:
- Clear criminal record
- Grade 12 certificate or equivalent
- Higher qualification in office administration/public relations is advantageous
- Computer literate and proficiency in Microsoft Word, Excel, Powerpoint and Outlook
- At least 5 years’ administration experience
- At least 5 years’ billing experience
- At least 5 years’ exposure and understanding of Cash in Transit industry
- Excellent verbal and written communication skills
- Driver’s license is advantageous
- Willing to work extended hours on request
- Ability to work under pressure and meet strict deadlines
- Performing administrative tasks
- Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
- Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
- Handling requests and queries appropriately
- Assistance with preparing, maintaining, updating and filing of various branch reports
- Coordinating meetings and taking meeting minutes
- Diary management, scheduling appointments and events, running errands
- Conduct revenue checks for the region
- Consolidate regional returns
- Credit control duties of key clients
- Assisting with general office enquiries and office tasks as required by Regional Manager
- Self-development
- Communication skills
- Customer focus
- Taking initiative
- Time management
- Ensuring confidentiality
- honest and reliable
- Must be assertive
- Pay attention to detail