Sales and Marketing Manager

Description:

Work Activities and Responsibilities

Lead the team of External and Internal Sales Representatives for the enquiries and quotations of products.
Manage and lead the Sales Team, building and implementing a structure for quality systems and procedures for both the External and Internal Sales Teams, as well as incorporating the Sales Team based in the DRC.
Research and analyse the South African market for our products and services, then build and structure an External Sales Team to service this market, incorporating the Internal Sales Team.
Be responsible for sourcing and hiring the correct sales staff, identifying where training is needed, and providing it, mentoring the sales team and assigning sales territories.
Create sales plans and analyse data to make informed decisions. Regularly report back to management on progress.
Ensure that the received products are fully compliant with specifications before they are shipped to the customer.
Maintain good relationships with the current OEMs that have signed representations for.
Identify OEMs when visiting the DRC mines and industry that can be approached and added as partners
Coordinate the sales team by managing schedules, filing important documents, and communicating relevant information.
Compile daily lists of leads and delegate them to the sales team. Assist the sales team with administrative duties, including scheduling client conferences and meetings.
Assist the management team and executives as and when needed.
Keep the sales team motivated and encouraged to meet their sales quotas and goals.
Regularly check the sales team’s inventory levels to ensure they have enough materials, like brochures, sales sheets, and presentation slides to properly demonstrate products and services to potential and existing customers.
Respond to customer complaints and queries and give after-sales support when requested.
Create and oversee file systems that securely store and record sales items, like records, reports, budgets, and financial information and present reports.
Perform data entry duties concerning metrics, sales figures, and other key data.
Assist with compiling and issuing quotes to customers and input various sales orders accurately, ensuring that each order is processed and delivered to customers on time.
Expedite requests, rush orders and altering sales orders and shipping information as required.
Inform clients of unforeseen delays or problems.
Monitor the team’s progress, identify shortcomings, and propose improvements.
Assist in the preparation and organising of promotional material or events.
Ensure adherence to laws and policies.
Be actively involved in the sales of products and services, acquiring new customers, and maintaining contact and relationships with existing customers.
Identify and register company to new customers’ database, vendor approval, in South Africa and selected African countries as will be communicated by management.
Lead company's strategic expansion into key African markets, including Tanzania, Zambia,
Mozambique, Namibia and Zimbabwe, by identifying opportunities and developing tailored go-to market strategies.
Negotiate contracts with customers and business partners to secure long-term sales and partnerships in both domestic and regional markets.
Collaborate closely with cross-functional departments including Operations, Finance, and
Logistics to ensure seamless sales execution and customer satisfaction.
Support the development and execution of targeted marketing campaigns aligned with sales strategies and market trends.
Monitor vendor performance, manage supplier relationships, and ensure optimal inventory control for effective sales operations.
Contribute to improving customer retention by regularly assessing customer satisfaction and aligning products and services with their expectations.
Track profitability across sales channels and regions, and adjust strategy to ensure revenue growth and margin improvement.

Requirements:

Skills and Requirements:

Grade 12
Diploma / Degree in Sales and Marketing
Diploma / Degree in Electrical Engineering is advantageous
10+ years of proven work experience in a sales-related field, procurement, sales administration, and related fields, preferably within a technical, engineering, or industrial sector.
Technical product knowledge essential
Excellent understanding of the Electrical Engineering environment
Training in consumer shopping habits, leadership skills, management and marketing strategies is beneficial.
Excellent communication skills, ability to collaborate with cross-functional teams, and a proactive problem-solving attitude.
Excellent knowledge of freight forwarding and import and export rules and regulations
Advanced sales and customer service skills.
Ability to analyse consumer data to optimise sales efforts.
Knowledge of trends and regulations within the industry/sector.
Excellent leadership and coaching abilities.
Able to work with other department heads to develop effective marketing strategies.
Advanced analytical and problem-solving skills.
Skilled in staff optimisation and team development
Budgeting, budget forecasting and budget management.
Strategic thinking.
Stress management.
Fluent spoken and written English ~ French an advantage