Description:
Purpose of the Role:
At Dis-Chem Life, our massive transformative purpose is to become South Africas most trusted and accessible life insurance partner. As we scale and innovate, the success of our broker and intermediary partnerships is fundamental to our growth. This role has been created to anchor and enable that success.
The Administrative Assistant will act as the right hand, trusted executor, and operational force behind our Senior Broker Consultant. As the ears and eyes on the ground, this individual will capture critical policy data, track performance levers, manage administrative escalations, and ensure seamless communication between Dis-Chem Life and our intermediary partners.
Their support will directly empower the Broker Consultant to focus on growing our external panel into the largest and most effective intermediary force in South Africa.
Role Summary
This is not your average admin role. Its a strategic support position designed for a meticulous, proactive, and resilient individual who thrives in high-pressure environments and has a strong grasp of insurance operations. The successful candidate will need to operate with confidentiality, urgency, and precision acting as an enabler, problem-solver, and quality guardian.
You will play a pivotal role in delivering the best experience to our intermediaries, removing friction in our internal processes, and ensuring that the Broker Consultant is equipped with the insights and administrative firepower to make informed decisions.
Benefits:
Opportunities for Career Advancement within one of South Africas fastest-growing life insurers Learning and Development support to build towards future team leadership A collaborative and performance-driven culture.Key Responsibilities:
Policy Administration & Data Management
Maintain accurate and complete digital records of all policy documentation and intermediary correspondence. Monitor outstanding requirements and drive resolution through cross-functional follow-ups. Work closely with the Broker Consultant to manage the full administration support lifecycle of intermediary onboarding and growth.Communication & Relationship Management
Act as the central communication point between intermediaries and internal departments (e.g., Ops, Finance, Compliance). Manage inbound queries related to onboarding progress, policy processing, commission queries, and other administrative matters. Maintain structured communication flows and provide real-time feedback to the Broker Consultant.