Key Accounts Manager – Food Services

Description:

Industry: Seafood import and export

Key Accounts Manager – Food Services

Location: Paarden Eiland

Job Purpose:

Manage the effective running of specific National Food Service accounts by achieving set targets, while maintaining food safety and quality standards.

Qualifications / Skills:

• Matric (Grade 12)

• Degree in Sales and/or Marketing ( Required )

• SAP experience

Experience Required:

• 5–8 years of experience in the FMCG industry ( Required )

• Experience in the seafood industry ( Advantageous )

Contract Type:

Permanent (6-month probation period)

Working Hours:

Monday to Friday, 08h00 – 17h00
( Hours may fluctuate depending on production/operational demands )

Key Responsibilities:

• Achieve sales targets, maximize turnover, profitability, and growth of assigned Key Account customers.

• Develop and maintain strong relationships with Key Account customers to ensure loyalty and reduce risk of churn.

• Understand key customer needs and requirements thoroughly.

• Propose tailored solutions that meet customer objectives.

• Ensure timely delivery of correct products and services.

• Serve as the primary communication link between customers and the company.

• Resolve customer issues and complaints efficiently to maintain trust.

• Prepare and present regular reports on progress and forecasts using key account metrics.

• Foster a positive team environment and provide regular feedback and training to achieve company objectives.

• Align sales growth strategies with overall company goals.

• Present weekly/monthly reports on sales performance, margins, budgets, and variances.

• Identify and develop new customers and markets.

• Manage returns and process claims promptly.

• Monitor competitor activity and report insights to the Sales Manager.

• Provide accurate feedback to customers on stock availability and shortages.

• Meet budgeted expectations and provide insight into any barriers to success.

• Manage stock levels and meet stock management targets for your portfolio.

• Implement process improvements to maximize efficiency.

• Continuously assess and grow the SKU range in your portfolio.

• Oversee stock at depots and distribution centers, including replenishment planning and demand forecasting.

• Manage both sales and administration functions while maintaining profitability and strong customer relationships.

Requirements:

• Excellent written and verbal communication skills

• High level of honesty, integrity, and reliability

• Strong attention to detail

• Effective problem-solving abilities

• Self-motivated and capable of working independently

• Willingness to learn and adapt

• Ability to multi-task and thrive in a fast-paced environment

• Open to change and new systems

• Capable of working under pressure and meeting deadlines

• Strong time management and organizational skills

• Flexibility in work hours due to business needs

• Must have a reliable personal vehicle

• Professional appearance and demeanor

Requirements:

• Matric (Grade 12)

• Degree in Sales and/or Marketing ( Required )

• SAP experience

• 5–8 years of experience in the FMCG industry ( Required )

• Experience in the seafood industry ( Advantageous )

• Achieve sales targets, maximize turnover, profitability, and growth of assigned Key Account customers.

• Develop and maintain strong relationships with Key Account customers to ensure loyalty and reduce risk of churn.

• Understand key customer needs and requirements thoroughly.

• Propose tailored solutions that meet customer objectives.

• Ensure timely delivery of correct products and services.

• Serve as the primary communication link between customers and the company.

• Resolve customer issues and complaints efficiently to maintain trust.

• Prepare and present regular reports on progress and forecasts using key account metrics.

• Foster a positive team environment and provide regular feedback and training to achieve company objectives.

• Align sales growth strategies with overall company goals.

• Present weekly/monthly reports on sales performance, margins, budgets, and variances.

• Identify and develop new customers and markets.

• Manage returns and process claims promptly.

• Monitor competitor activity and report insights to the Sales Manager.

• Provide accurate feedback to customers on stock availability and shortages.

• Meet budgeted expectations and provide insight into any barriers to success.

• Manage stock levels and meet stock management targets for your portfolio.

• Implement process improvements to maximize efficiency.

• Continuously assess and grow the SKU range in your portfolio.

• Oversee stock at depots and distribution centers, including replenishment planning and demand forecasting.

• Manage both sales and administration functions while maintaining profitability and strong customer relationships.

• Excellent written and verbal communication skills

• High level of honesty, integrity, and reliability

• Strong attention to detail

• Effective problem-solving abilities

• Self-motivated and capable of working independently

• Willingness to learn and adapt

• Ability to multi-task and thrive in a fast-paced environment

• Open to change and new systems

• Capable of working under pressure and meeting deadlines

• Strong time management and organizational skills

• Flexibility in work hours due to business needs

• Must have a reliable personal vehicle

• Professional appearance and demeanor