Commercial Underwriter

Description:

Job Title: Underwriter III – Commercial
Location: Bryanston
Employment Type: Permanent

Hire Resolve's Client is seeking to hire a Commercial Underwriter to join their team. This role is responsible for the underwriting of commercial insurance business, which includes new policies, policy renewals, endorsements, quotations, and other related underwriting activities. The ideal candidate should have experience at an insurer or brokerage with binding authority, including making underwriting decisions on commercial risks, determining premium rates, initiating surveys where necessary, and adhering to established underwriting guidelines.

Scope of Commercial Business

Commercial underwriting encompasses insurance policies tailored for business entities, covering areas such as property, liability, business interruption, and other specialised risks. The role requires evaluating the exposure and insurance needs of various business types, from SMEs to large enterprises, ensuring the delivery of compliant and comprehensive coverage solutions.

Key Responsibilities

Underwriting and Policy Management

• Issue new policies, renewals, and endorsements using the C360 system
• Prepare and assess new business quotations
• Ensure underwriting practices align with company standards and procedures
• Support the sales team in acquiring and maintaining profitable business
• Perform accurate and timely administration and communication tasks
• Validate documentation and ensure proper authorisation prior to release
• Resolve underwriting queries in line with operational standards
• Negotiate and finalise renewal terms and documentation
• Conduct timely policy renewal reviews and calculate retentions
• Request and monitor risk surveys in accordance with procedures
• Amend unprofitable policies and assess exposure levels
• Review policies before client dispatch
• Handle client queries and amendments via telephone
• Maintain accurate electronic records of all activities

Customer Service Excellence

• Ensure service quality and outputs meet established operational and compliance benchmarks
• Handle escalated client queries and provide effective resolutions
• Implement structured routines aligned with operational targets
• Share expertise and assist in developing new procedures to enhance service standards

Collaboration and Knowledge Sharing

• Model behaviours aligned with the organisation’s values and culture
• Contribute to team knowledge through mentoring and information sharing
• Collaborate effectively with colleagues to maintain service delivery expectations

Continuous Improvement

• Comply with all organisational procedures and policies
• Identify and propose enhancements to operational processes

Qualifications and Experience

• Matric (Grade 12)
• NQF Level 5 in Short-Term Insurance
• Regulatory Exam Level 1 certification
• Minimum of five years of commercial underwriting experience
• Confirmation of Date of First Appointment (DOFA) from the Financial Sector Conduct Authority
• Proficiency in the Cardinal 360 system is advantageous

Key Competencies

Knowledge

• Proficiency in Microsoft Office
• Understanding of commercial insurance products and the financial services industry

Skills and Attributes

• Strong analytical and attention-to-detail capabilities
• Independent worker with collaborative mindset
• Proactive and diplomatic approach
• Excellent written and verbal communication skills
• Effective task prioritisation and organisational skills
• Logical, professional, and ethical conduct
• Dependable and able to thrive in high-pressure environments

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
  
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: financialcareers@hireresolve.za.com
• Alternatively, you can also contact me directly at kay-leen.dupreez@hireresolve.us
• When applying via email please use "Commercial Underwriter - Bryanston" as the subject line

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Requirements:

• Issue new policies, renewals, and endorsements using the C360 system
• Prepare and assess new business quotations
• Ensure underwriting practices align with company standards and procedures
• Support the sales team in acquiring and maintaining profitable business
• Perform accurate and timely administration and communication tasks
• Validate documentation and ensure proper authorisation prior to release
• Resolve underwriting queries in line with operational standards
• Negotiate and finalise renewal terms and documentation
• Conduct timely policy renewal reviews and calculate retentions
• Request and monitor risk surveys in accordance with procedures
• Amend unprofitable policies and assess exposure levels
• Review policies before client dispatch
• Handle client queries and amendments via telephone
• Maintain accurate electronic records of all activities

• Ensure service quality and outputs meet established operational and compliance benchmarks
• Handle escalated client queries and provide effective resolutions
• Implement structured routines aligned with operational targets
• Share expertise and assist in developing new procedures to enhance service standards

• Model behaviours aligned with the organisation’s values and culture
• Contribute to team knowledge through mentoring and information sharing
• Collaborate effectively with colleagues to maintain service delivery expectations

• Comply with all organisational procedures and policies
• Identify and propose enhancements to operational processes

• Matric (Grade 12)
• NQF Level 5 in Short-Term Insurance
• Regulatory Exam Level 1 certification
• Minimum of five years of commercial underwriting experience
• Confirmation of Date of First Appointment (DOFA) from the Financial Sector Conduct Authority
• Proficiency in the Cardinal 360 system is advantageous

• Proficiency in Microsoft Office
• Understanding of commercial insurance products and the financial services industry

• Strong analytical and attention-to-detail capabilities
• Independent worker with collaborative mindset
• Proactive and diplomatic approach
• Excellent written and verbal communication skills
• Effective task prioritisation and organisational skills
• Logical, professional, and ethical conduct
• Dependable and able to thrive in high-pressure environments

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
  
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: financialcareers@hireresolve.za.com
• Alternatively, you can also contact me directly at kay-leen.dupreez@hireresolve.us
• When applying via email please use "Commercial Underwriter - Bryanston" as the subject line