2nd/3rd Line IT Support

Description:

• Based in our South Africa office (Cape Town), this role will primarily focus on ensuring the smooth operation of local IT infrastructure and supporting broader IT initiatives across the organisation.
• You will be responsible for maintaining and securing the local environment, supporting around 10 users on-site, and contributing remotely to IT operations in the United Kingdom. This role requires someone who is a self-starter, passionate about technology, proactive in identifying improvements, and committed to delivering excellent support. Duties:
  • Provide 2nd and 3rd line support for the South Africa office and remotely assist the wider business.

    Maintain and manage all local IT infrastructure, including:

    • Firewalls (WatchGuard)
      
    • Network switches (Aruba)
      
    • Routers and wireless infrastructure.
      
    • VMware servers and on-premises hardware.

      Ensure local systems remain secure by:

      • Applying security patches and firmware updates.
        
      • Managing vulnerability scans and remediations.
        
      • Monitoring system logs and identifying potential security issues.
        
      • Perform regular checks to ensure the uptime and availability of critical systems.
        
      • Act as hands-on support for user devices (laptops, desktops, printers).
        
      • Proactively identify and suggest improvements to systems, networks, and processes.
        
      • Document systems, procedures, and changes clearly and accurately.
        
      • Collaborate closely with the UK-based technical team on project work, upgrades, and new implementations.
        
      • Manage local IT inventory and assist with procurement planning.
        

        Requirements:

        • Minimum 35 years of experience in a 2nd or 3rd line IT support role
          
        • Strong experience supporting and managing:
          
        • Firewalls (preferably WatchGuard)
          
        • Managed network switches (Aruba or similar)
          
        • VMware virtualised environments
          
        • Windows Server operating system
          
        • Good working knowledge of networking fundamentals (VLANs, VPNs, DNS, DHCP)
          
        • Understanding of IT security best practices and basic vulnerability management
          
        • Strong troubleshooting and root cause analysis skills
          
        • Ability to work independently and manage time effectively
          
        • Proactive approach to finding and delivering improvements
          
        • Clear, professional communication skills (both written and verbal)
          
        • Ability to b