Description:
Leadership & StrategyLead cross-functional teams including program managers, support desk, business analysts, and project delivery professionals. Develop and implement a strategic vision for customer service and project management functions. Foster a high-performance culture focused on client satisfaction, operational efficiency, and continuous improvement. Project Delivery
Provide executive oversight on software projects, ensuring delivery on time, within scope, and budget. Monitor project performance and proactively manage risks. Guide program planning and resource management to support successful outcomes. Customer Relationship Management
Serve as the senior point of contact for key client relationships. Drive client engagement strategies, resolve complex issues, and ensure customer needs are met. Support adoption of new software releases and ensure a seamless client experience. Team Development
Mentor, manage, and grow a high-performing team. Drive recruitment, onboarding, and ongoing professional development. Set and review performance KPIs and champion a collaborative, innovative work environment. Innovation & Process Optimization
Introduce new tools, systems, and processes that improve project delivery and customer support. Stay ahead of industry trends and apply best practices to internal operations.
Requirements
10+ years of experience in customer service, project/program management, or software implementa
22 Apr 2025;
from:
gumtree.co.za