Reservationist / Guest Services Coordinator

Description:

Stellenbosch: A prestigious wine estate in the Cape Winelands is seeking an organised, service-driven Hospitality & Guest Services Coordinator / Reservationist to support their restaurant, boutique, and guest house. If you have a passion for hospitality, enjoy working in a refined, fast-paced environment, and take pride in creating memorable guest experiences, this could be the perfect opportunity.ONLY CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH ARE INVITED TO APPLY FOR THIS POSITION Responsibilities include but are not limited to:

Guest Services & Reservations:

• Manage restaurant and guest house bookings and coordinate details with relevant departments
• Handle incoming calls, emails, and general enquiries with professional communication
• Maintain accurate guest records and ensure all special occasions and requests are shared with the team
• Set up functions, log details in Dineplan, and ensure SOPs and documentation are up to date
• Coordinate check-in and check-out processes and liaise on guest feedback, incidents or breakages
• Assist with hospitality events and ensure smooth daily operations across F&B and guest accommodation
• Maintain guest amenities and ensure rooms are prepared to the highest standards before arrivals

Administration & Coordination:

• Manage daily office tasks including consumables, stationery, meeting coordination and internal communication
• Perform weekly and monthly cash-ups and financial reporting for boutique, tasting room and restaurant
• Assist with supplier invoice processing and maintain accurate consignment records
• Coordinate stock management including ordering, inventory, pricing updates and reporting
• Provide guidance to boutique casuals on POS usage and product knowledge
• Ensure systems like Micros and POS reflect accurate pricing and products

Key Attributes & Skills:

• Previous experience in a similar environment in the hospitality industry
• Hospitality accreditation is strongly recommended
• Eloquent in the English language (read, speak and write)
• High level of computer literacy
• Energetic and proactive with a strong service ethic
• Detail-oriented and highly organised
• Confident communicator with a professional presence
• Able to take initiative and work independently or in a team
• Comfortable under pressure and deadline-driven
• Excellent collaboration skills with guests and team members

Requirements:

• Manage restaurant and guest house bookings and coordinate details with relevant departments
• Handle incoming calls, emails, and general enquiries with professional communication
• Maintain accurate guest records and ensure all special occasions and requests are shared with the team
• Set up functions, log details in Dineplan, and ensure SOPs and documentation are up to date
• Coordinate check-in and check-out processes and liaise on guest feedback, incidents or breakages
• Assist with hospitality events and ensure smooth daily operations across F&B and guest accommodation
• Maintain guest amenities and ensure rooms are prepared to the highest standards before arrivals

• Manage daily office tasks including consumables, stationery, meeting coordination and internal communication
• Perform weekly and monthly cash-ups and financial reporting for boutique, tasting room and restaurant
• Assist with supplier invoice processing and maintain accurate consignment records
• Coordinate stock management including ordering, inventory, pricing updates and reporting
• Provide guidance to boutique casuals on POS usage and product knowledge
• Ensure systems like Micros and POS reflect accurate pricing and products

• Previous experience in a similar environment in the hospitality industry
• Hospitality accreditation is strongly recommended
• Eloquent in the English language (read, speak and write)
• High level of computer literacy
• Energetic and proactive with a strong service ethic
• Detail-oriented and highly organised
• Confident communicator with a professional presence
• Able to take initiative and work independently or in a team
• Comfortable under pressure and deadline-driven
• Excellent collaboration skills with guests and team members