Description:
Job Description:LEADERSHIP and PLANNING
Properly plan all sales activity for allocated strategic accounts (get involved). Provide customers with a point-of-contact scenario. Apply the retail pricing framework sensibly and profitably. Ensure efficient liaison meetings take place at the Dealer level. Coordinate after-sales activities for allocated strategic accounts. Provide a transport consultancy service to demonstrate total operating costs. Manage positive supplier relationships. Contribute to sales CSM results, grow customer satisfaction and relationships. Provide a sales engineering service to ensure correct vehicle selection. Apply strict measures to the company's SHE policy at all times. Ensure Best Practices are always applied. Proper housekeeping, in and around the facility. Achieve or exceed the agreed annual targets (unit sales, market share, and gross profit). Only utilize suppliers as per agreed and approved by the after-market panel. This is to ensure that the vehicle warranty remains intact to the customer. KEY DRIVERS
Deal closure Vehicle selection and load body fitment/procurement Vehicle delivery and handover Vehicle payment and deal file closure Strict control over vehicle deliveries and handovers.
CUSTOMER RELATIONS Manage and drive high level of customer interaction. Ensuring the customer is kept up to date on the new vehicle transaction at all times. Prospective customers are to be followed up at least once a week per telephonic or email. Prospective customers need to be visited at least twice (2) times per month. Current customers need to be telephonically contacted at least once (1) times per month with a follow-up customer visit once a month.
CUSTOMER RETENTION and GROWTH OPPORTUNITIES
Ensure that your database remains synchronized with the company database. Use only EXCEL or as a guide lined by the company. Update required to be forwarded to the Sales Manager and Sales Administrator at least once a month, electronically emailed. Care and grow your customer database, by continually following up and diligently keeping the customer informed of national and local market changes and events.
MONITORING and ADMINISTRATION
Ensure that all vehicles are invoiced timeously, support the process. Ensure that vehicle payments debtors are kept within the terms and conditions of sale to ensure timeous submission for commission pay-outs. Ensure that all cash sale transactions are paid in full. Take corrective action on out-of-line items.
CUSTOMER CARE
18 Apr 2025;
from:
gumtree.co.za