ROOMS DIVSION MANAGER

Description:

LOCATION – CAPE TOWN SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND We are seeking an experienced and dynamic ROOMS DIVISON MANAGER to lead and elevate the guest-facing operations of a Luxury Hotel in Cape Town. This senior leadership role is responsible for overseeing all front office functions—including Reception, Concierge, Guest Relations, and Reservations—ensuring a seamless, personalized, and memorable guest experience that reflects the hotel’s standard of luxury. Responsibilities:Provide strategic direction and leadership to all front office departments, ensuring smooth and efficient operations aligned with the hotel’s service standards.Lead, mentor, and develop a high-performing team, fostering a culture of excellence, professionalism, and service.Oversee guest check-ins, check-outs, and all related front desk procedures, ensuring a warm and efficient welcome and departure experience.Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.Ensure optimal staffing levels, scheduling, and resource allocation to maintain service quality at all times.Collaborate closely with Sales, Housekeeping, Food & Beverage, and Maintenance teams to deliver cohesive guest experiences.Handle VIP arrivals, special requests, and escalated guest concerns with discretion, care, and problem-solving efficiency.Oversee the accurate management of reservations, billing, and room inventory to maximize occupancy and revenue.Ensure full compliance with health and safety regulations, data privacy policies, and hotel operating procedures.Leverage technology and systems (e.g., Opera or similar PMS) to streamline operations and improve guest service delivery. Requirements:Minimum 5–7 years of progressive front office leadership experience in a luxury hotel environment.Proven experience managing large teams and multiple guest service touchpoints.Strong understanding of front office systems, revenue management, and hotel ... LOCATION – CAPE TOWN

SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND

We are seeking an experienced and dynamic ROOMS DIVISON MANAGER to lead and elevate the guest-facing operations of a Luxury Hotel in Cape Town.

This senior leadership role is responsible for overseeing all front office functions—including Reception, Concierge, Guest Relations, and Reservations—ensuring a seamless, personalized, and memorable guest experience that reflects the hotel’s standard of luxury.

Responsibilities:

• Provide strategic direction and leadership to all front office departments, ensuring smooth and efficient operations aligned with the hotel’s service standards.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence, professionalism, and service.
• Oversee guest check-ins, check-outs, and all related front desk procedures, ensuring a warm and efficient welcome and departure experience.
• Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
• Ensure optimal staffing levels, scheduling, and resource allocation to maintain service quality at all times.
• Collaborate closely with Sales, Housekeeping, Food & Beverage, and Maintenance teams to deliver cohesive guest experiences.
• Handle VIP arrivals, special requests, and escalated guest concerns with discretion, care, and problem-solving efficiency.
• Oversee the accurate management of reservations, billing, and room inventory to maximize occupancy and revenue.
• Ensure full compliance with health and safety regulations, data privacy policies, and hotel operating procedures.
• Leverage technology and systems (e.g., Opera or similar PMS) to streamline operations and improve guest service delivery.

Requirements:

• Minimum 5–7 years of progressive front office leadership experience in a luxury hotel environment.
• Proven experience managing large teams and multiple guest service touchpoints.
• Strong understanding of front office systems, revenue management, and hotel operations.
• Exceptional leadership, communication, and interpersonal skills.
• Highly organized with excellent attention to detail and a guest-centric mindset.
• Proficient in PMS software (preferably Opera), Microsoft Office Suite, and digital guest experience tools.

Please e-mail Lauren your applications directly to clients@servicesolutions.co.za

Requirements:

• Provide strategic direction and leadership to all front office departments, ensuring smooth and efficient operations aligned with the hotel’s service standards.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence, professionalism, and service.
• Oversee guest check-ins, check-outs, and all related front desk procedures, ensuring a warm and efficient welcome and departure experience.
• Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
• Ensure optimal staffing levels, scheduling, and resource allocation to maintain service quality at all times.
• Collaborate closely with Sales, Housekeeping, Food & Beverage, and Maintenance teams to deliver cohesive guest experiences.
• Handle VIP arrivals, special requests, and escalated guest concerns with discretion, care, and problem-solving efficiency.
• Oversee the accurate management of reservations, billing, and room inventory to maximize occupancy and revenue.
• Ensure full compliance with health and safety regulations, data privacy policies, and hotel operating procedures.
• Leverage technology and systems (e.g., Opera or similar PMS) to streamline operations and improve guest service delivery.

• Minimum 5–7 years of progressive front office leadership experience in a luxury hotel environment.
• Proven experience managing large teams and multiple guest service touchpoints.
• Strong understanding of front office systems, revenue management, and hotel operations.
• Exceptional leadership, communication, and interpersonal skills.
• Highly organized with excellent attention to detail and a guest-centric mindset.
• Proficient in PMS software (preferably Opera), Microsoft Office Suite, and digital guest experience tools.