Technical Operations Manager

Description:

Electronics Distribution company requires a Technical Operations Manager to manage the technical department, operations, training and ensure the correct level of product knowledge and solutions.

• Min. 10 years Operational Management experience
  BTECH or NHD in Electronic Engineering or Computer Science.
  
  Areas of responsibility:
  • Technical Department
  • Product Knowledge and Solutions
  • Training Academy
  Technical Department Role:
  
  • Operational Management of Technical Department
  • Ensure high level of support to clients
  • Operational Management of Internal Technical Systems
  Product Knowledge and Solutions Role:
  
  • Manage Product Specialist
  • Ensure best practice Design of Security Solutions
  • Ensure Competent Technical Staff & Sales Engineers
  Training Role
  
  • Operational Management of Training and Training Academy
  • Manage Marketing and Sales staff Training
  • Manage counter sales and telephonic support training
  • Manage Client training product knowledge
  Experience required:
  
  • Operational Management of Technical Services (B2B)
  • Operational Management of the delivery of training to staff & clients
  • Operational Management of Internal Technical Systems
  • Operational management of ICT services
  • Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)

Requirements:

• Min. 10 years Operational Management experience
  BTECH or NHD in Electronic Engineering or Computer Science.
  
  Areas of responsibility:
  • Technical Department
  • Product Knowledge and Solutions
  • Training Academy
  Technical Department Role:
  
  • Operational Management of Technical Department
  • Ensure high level of support to clients
  • Operational Management of Internal Technical Systems
  Product Knowledge and Solutions Role:
  
  • Manage Product Specialist
  • Ensure best practice Design of Security Solutions
  • Ensure Competent Technical Staff & Sales Engineers
  Training Role
  
  • Operational Management of Training and Training Academy
  • Manage Marketing and Sales staff Training
  • Manage counter sales and telephonic support training
  • Manage Client training product knowledge
  Experience required:
  
  • Operational Management of Technical Services (B2B)
  • Operational Management of the delivery of training to staff & clients
  • Operational Management of Internal Technical Systems
  • Operational management of ICT services
  • Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)

• Technical Department
• Product Knowledge and Solutions
• Training Academy

• Operational Management of Technical Department
• Ensure high level of support to clients
• Operational Management of Internal Technical Systems

• Manage Product Specialist
• Ensure best practice Design of Security Solutions
• Ensure Competent Technical Staff & Sales Engineers

• Operational Management of Training and Training Academy
• Manage Marketing and Sales staff Training
• Manage counter sales and telephonic support training
• Manage Client training product knowledge

• Operational Management of Technical Services (B2B)
• Operational Management of the delivery of training to staff & clients
• Operational Management of Internal Technical Systems
• Operational management of ICT services
• Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)