Description:
The Main Purpose of the job
The Successful applicant will be responsible for the daily planning and operation of the front of house team, deal with inquiries or queries in a proactive and efficient manner and to deliver a consistent, first class, customer focused service to clients.
Education and Experience required:
- Relevant tertiary qualification in hospitality, catering or hotel management
- Minimum 3 Years’ experience in a similar supervisory position
- Experience working with function or events is desirable
Knowledge, Skills and Competencies:
- Computer literate
- Knowledge of South African Industry specific laws
- Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
- Good communication skills
- Customer service skills
- Ability to manage multiple projects and work assignments
- Develop innovative ideas to deliver a first-class service
Key areas of responsibility:
- Daily planning and operation of the front of house team
- Deal with enquiries or queries in a proactive and efficient manner
- To deliver a consistent, first class, customer focused service to clients.
Requirements:
The Main Purpose of the job
The Successful applicant will be responsible for the daily planning and operation of the front of house team, deal with inquiries or queries in a proactive and efficient manner and to deliver a consistent, first class, customer focused service to clients.
Education and Experience required:
- Relevant tertiary qualification in hospitality, catering or hotel management
- Minimum 3 Years’ experience in a similar supervisory position
- Experience working with function or events is desirable
Knowledge, Skills and Competencies:
- Computer literate
- Knowledge of South African Industry specific laws
- Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
- Good communication skills
- Customer service skills
- Ability to manage multiple projects and work assignments
- Develop innovative ideas to deliver a first-class service
Key areas of responsibility:
- Daily planning and operation of the front of house team
- Deal with enquiries or queries in a proactive and efficient manner
- To deliver a consistent, first class, customer focused service to clients.
- Relevant tertiary qualification in hospitality, catering or hotel management
- Minimum 3 Years’ experience in a similar supervisory position
- Experience working with function or events is desirable
- Computer literate
- Knowledge of South African Industry specific laws
- Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
- Good communication skills
- Customer service skills
- Ability to manage multiple projects and work assignments
- Develop innovative ideas to deliver a first-class service
- Daily planning and operation of the front of house team
- Deal with enquiries or queries in a proactive and efficient manner
- To deliver a consistent, first class, customer focused service to clients.