Description:
Duties:Lead and manage a team of Destination Experts and Sales Consultants, ensuring targets are met and performance is optimized.
Oversee the design and execution of high-quality, tailor-made travel itineraries for FIT clients across Southern and Eastern Africa.
Implement and maintain Smart Quoting systems and ensure SLAs are adhered to at all times.
Manage proposal response times and ensure deadlines are consistently met.
Manage the day-to-day operations, including workflow distribution and prioritization.
Work closely with Product Division and maintain strong relationships with key suppliers, ensuring competitive proposals and service excellence.
Work closely with Travel Assistants and Travel Success Administrators to ensure a smooth booking process
Liaise with Travel Concierge and Quality Contral Manager to identify challenges and growth opportunities
Ensure all bookings, quotes, and client communications adhere to company standards and procedures.
Provide ongoing support, mentorship, and training to team members.
Provide support with Tourplan and WETU systems.
Facilitate Stand-up meetings and attend weekly meetings with FIT Operations Manager.
Report weekly on Sales performance, including inquiries and confirmed sales.
Report daily to Senior Management on team performance and progress and identify training needs.
Collaborate with Management to set and achieve team targets, ensuring constant alignment with company goals.
Take immediate action on any client issues, complaints, or operational challenges and keep the FIT Operations Manager informed in a structured and timely manner.
Assist in Recruitment, Onboarding, and Training of new team members as required.
Cost out and sell customized, professional, and competitive leisure travel itineraries in Southern and Eastern Africa for FIT clients, tailored to each clients budget, requirements, and preferences.
Monitor market trends, competitor activity, and client feedback to drive continuous improvement and innovation.
Attend industry events, Trade Shows, and networking opportunities to promote Terra the company.
Requirements:
Diploma or degree in Tourism, Hotel Management or Events Management.
Minimum of 10 years of experience in Inbound Tourism within the Tourism industry, particularly within Southern and Eastern Africa.
Complete understanding of the German Market and Culture.
Strong Leadership Skills with the ability to motivate and guide a driven team.
Proven track record of achieving and exceeding Sales Targets.
In-depth knowledge of Southern and Eastern African tourism destinations.
Sales-driven with a passion for delivering exceptional customer service.
In-depth knowledge of Tourplan and WETU systems.
German Spea
16 Apr 2025;
from:
gumtree.co.za