Description:
Our client in Bedfordview, Johannesburg, is seeking a skilled and experienced Claims Consultant to join their team. The ideal candidate will have a minimum of 3 years of experience in both commercial and personal claims, along with a strong proficiency in Microsoft Office (Word, Excel). CIMS experience is advantageous. The successful applicant must be Matric-qualified, RE5 certified (non-negotiable), and FAIS compliant (credits and/or full qualification). Exceptional communication, customer service skills, accountability, and attention to detail are essential. A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : Permanent
SECTOR : Claims
BASIC SALARY : Market related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
- Matric or Equivalent
- RE5 – NON NEGOTIABLE
- FAIS compliant (credits and/or full qualification)
- 3+ years claims experience (commercial and personal)
- Proficiency in Microsoft Office (Word, Excel), CIMS experience is advantageous
- Excellent communication and customer service skills
- Strong accountability and attention to detail
DUTIES:
Financial:
- Ensure appropriate minimization of claims and claims expenses
- Contribute to the minimization of general expenses
Client:
- Ensure that all stakeholder communication is accurate, timely, professional, and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Keep clients informed regarding the progression of their claims
- Contribute to achieving the required client satisfaction targets
Business Processes:
- Adhere to company quality standards and broader regulatory frameworks regarding the following processes (but not limited to):
Claims Administration:
- Receive claims notifications, and send and obtain any relevant forms or documents as required
- Administer the complete claims process according to defined procedures until claims are settled
- Appoint assessors or loss assessors
- Apply policy terms and conditions
- Keep internal systems and records up to date at all times
- Keep relevant internal stakeholders informed on the progress of registered claims
- Assess claims validity, estimate value, and administer mandated claims
- Forward claims exceeding mandate to insurer
- Obtain quotes for services
- Arrange approval and payment for claims costs in line with claims and cover
- Act as an intermediary between the insurer and client, relaying communication, requests, and documentation promptly
- Follow the recoveries process, diarize follow-ups, and keep clients informed
- Ensure productivity targets are met
- Contribute towards and ensure continuous improvement in individual and team performance
- Adhere to company mandates
- Participate and contribute to ad hoc projects
- Report any suspected fraud, misrepresentation, or dishonesty
- Keep accurate records of personal activities
Learning and Growth:
- Live the company values by committing to organizational principles
- Ensure continuous self-development
- Share information and knowledge with the team
- Monday to Friday: 08:00 – 16:30
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
Requirements:
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : Permanent
SECTOR : Claims
BASIC SALARY : Market related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
- Matric or Equivalent
- RE5 – NON NEGOTIABLE
- FAIS compliant (credits and/or full qualification)
- 3+ years claims experience (commercial and personal)
- Proficiency in Microsoft Office (Word, Excel), CIMS experience is advantageous
- Excellent communication and customer service skills
- Strong accountability and attention to detail
DUTIES:
Financial:
- Ensure appropriate minimization of claims and claims expenses
- Contribute to the minimization of general expenses
Client:
- Ensure that all stakeholder communication is accurate, timely, professional, and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Keep clients informed regarding the progression of their claims
- Contribute to achieving the required client satisfaction targets
Business Processes:
- Adhere to company quality standards and broader regulatory frameworks regarding the following processes (but not limited to):
Claims Administration:
- Receive claims notifications, and send and obtain any relevant forms or documents as required
- Administer the complete claims process according to defined procedures until claims are settled
- Appoint assessors or loss assessors
- Apply policy terms and conditions
- Keep internal systems and records up to date at all times
- Keep relevant internal stakeholders informed on the progress of registered claims
- Assess claims validity, estimate value, and administer mandated claims
- Forward claims exceeding mandate to insurer
- Obtain quotes for services
- Arrange approval and payment for claims costs in line with claims and cover
- Act as an intermediary between the insurer and client, relaying communication, requests, and documentation promptly
- Follow the recoveries process, diarize follow-ups, and keep clients informed
- Ensure productivity targets are met
- Contribute towards and ensure continuous improvement in individual and team performance
- Adhere to company mandates
- Participate and contribute to ad hoc projects
- Report any suspected fraud, misrepresentation, or dishonesty
- Keep accurate records of personal activities
Learning and Growth:
- Live the company values by committing to organizational principles
- Ensure continuous self-development
- Share information and knowledge with the team
- Monday to Friday: 08:00 – 16:30
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
- Matric or Equivalent
- RE5 – NON NEGOTIABLE
- FAIS compliant (credits and/or full qualification)
- 3+ years claims experience (commercial and personal)
- Proficiency in Microsoft Office (Word, Excel), CIMS experience is advantageous
- Excellent communication and customer service skills
- Strong accountability and attention to detail
- Ensure appropriate minimization of claims and claims expenses
- Contribute to the minimization of general expenses
- Ensure that all stakeholder communication is accurate, timely, professional, and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Keep clients informed regarding the progression of their claims
- Contribute to achieving the required client satisfaction targets
- Adhere to company quality standards and broader regulatory frameworks regarding the following processes (but not limited to):
- Receive claims notifications, and send and obtain any relevant forms or documents as required
- Administer the complete claims process according to defined procedures until claims are settled
- Appoint assessors or loss assessors
- Apply policy terms and conditions
- Keep internal systems and records up to date at all times
- Keep relevant internal stakeholders informed on the progress of registered claims
- Assess claims validity, estimate value, and administer mandated claims
- Forward claims exceeding mandate to insurer
- Obtain quotes for services
- Arrange approval and payment for claims costs in line with claims and cover
- Act as an intermediary between the insurer and client, relaying communication, requests, and documentation promptly
- Follow the recoveries process, diarize follow-ups, and keep clients informed
- Ensure productivity targets are met
- Contribute towards and ensure continuous improvement in individual and team performance
- Adhere to company mandates
- Participate and contribute to ad hoc projects
- Report any suspected fraud, misrepresentation, or dishonesty
- Keep accurate records of personal activities
- Live the company values by committing to organizational principles
- Ensure continuous self-development
- Share information and knowledge with the team
- Monday to Friday: 08:00 – 16:30
16 Apr 2025;
from:
careers24.com