Internal Sales Representative

Description:

Job Summary:
As an Internal Sales Representative, you will play a key role in supporting the sales team by managing customer inquiries, processing quotes, and coordinating orders to ensure excellent customer service. Your primary responsibility will be to develop and maintain strong relationships with clients, understand their needs, and provide product or service recommendations. You will work closely with various departments, including sales, procurement, and logistics, to ensure smooth sales operations and timely order fulfillment.
Responsibilities:
Handle customer inquiries via phone, email, and in-person.
Provide accurate product/service information and pricing.
Prepare and send quotes, proposals, and tenders to clients.
Follow up on leads and quotations to convert inquiries into sales.
Maintain strong relationships with existing and potential clients.
Process sales orders and ensure accurate data entry in the system.
Coordinate with logistics, procurement, and production teams to fulfill orders.
Track orders and update customers on delivery timelines.
Resolve order discrepancies, delays, or customer complaints efficiently.
Maintain and update customer records.
Prepare sales reports, forecasts, and performance analysis
Monitor sales targets and assist in achieving business objectives.
Work closely with external sales representatives to support field operations.
Coordinate with the finance team for invoicing and payment follow-ups.
Assist in marketing initiatives such as promotional campaigns or customer outreach.
Research competitors, pricing trends, and market demand.
Identify new business opportunities and potential clients.
Provide insights to improve sales strategies and customer engagement.

Requirements:

Requirements:
1-3 years of experience in internal sales, customer service, or a similar role.
Experience in tendering, order processing.
Strong understanding of sales principles, pricing, and quotation processes.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Experience using customer data management.
Ability to analyze customer needs and market trends.
Excellent verbal and written communication skills.
Strong negotiation and persuasion abilities.
Ability to build and maintain positive customer relationships.
Team player with strong collaboration skills.
High attention to detail and accuracy in order processing.
Ability to manage multiple tasks and deadlines effectively.
Strong problem-solving and conflict resolution skills.
Ability to work independently and under pressure in a fast-paced environment.
Familiarity with industry-specific sales and tendering processes (if applicable).
Willingness to learn and adapt to changing business needs