Collections Supervisor

Description:

Role: Collections Supervisor

Overall Purpose of the Job: Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off

Minimum qualification and experience:

• Matric, studying towards a Financial Qualification
• 5-7 Years Collections Supervision in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and Accpac
• Strong People & Communication skills

Main duties & responsibilities:

• Supervise daily tasks within the Residential Collection teams
• Ensure timeous collection of due & overdue debtor accounts
• Evaluate staff performance (individual & team)
• Develop & train staff
• Ensure compliance with departmental goal, policies, procedures & initiatives
• Prepare daily/weekly/monthly reports
• Attend operational debtor meetings
• Assist staff with collecting money & resolving queries in more difficult situations
• Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
• Supervise all day to day HR related issues with subordinates
• To ensure excellent customer service to both internal and external clients
• To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
• To participate in various ad-hoc projects within the Credit Control Department

Sub-Function:

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
• Coach, mentor and motivate staff
• Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
• Ensure that all ad hoc duties are completed within the specified time period
• Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills essential
• Attention to detail
• Target driven
• Consistency
• Resilience

Requirements:

Role: Collections Supervisor

Overall Purpose of the Job: Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off

Minimum qualification and experience:

• Matric, studying towards a Financial Qualification
• 5-7 Years Collections Supervision in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and Accpac
• Strong People & Communication skills

Main duties & responsibilities:

• Supervise daily tasks within the Residential Collection teams
• Ensure timeous collection of due & overdue debtor accounts
• Evaluate staff performance (individual & team)
• Develop & train staff
• Ensure compliance with departmental goal, policies, procedures & initiatives
• Prepare daily/weekly/monthly reports
• Attend operational debtor meetings
• Assist staff with collecting money & resolving queries in more difficult situations
• Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
• Supervise all day to day HR related issues with subordinates
• To ensure excellent customer service to both internal and external clients
• To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
• To participate in various ad-hoc projects within the Credit Control Department

Sub-Function:

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
• Coach, mentor and motivate staff
• Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
• Ensure that all ad hoc duties are completed within the specified time period
• Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills essential
• Attention to detail
• Target driven
• Consistency
• Resilience

Role: Collections Supervisor

Overall Purpose of the Job: Supervise Residential Collections teams ensuring good results in: debtors days, DSO and reduction of bad debt expenses/write off

Minimum qualification and experience:

• Matric, studying towards a Financial Qualification
• 5-7 Years Collections Supervision in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and Accpac
• Strong People & Communication skills

Main duties & responsibilities:

• Supervise daily tasks within the Residential Collection teams
• Ensure timeous collection of due & overdue debtor accounts
• Evaluate staff performance (individual & team)
• Develop & train staff
• Ensure compliance with departmental goal, policies, procedures & initiatives
• Prepare daily/weekly/monthly reports
• Attend operational debtor meetings
• Assist staff with collecting money & resolving queries in more difficult situations
• Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
• Supervise all day to day HR related issues with subordinates
• To ensure excellent customer service to both internal and external clients
• To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
• To participate in various ad-hoc projects within the Credit Control Department

Sub-Function:

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
• Coach, mentor and motivate staff
• Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
• Ensure that all ad hoc duties are completed within the specified time period
• Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills essential
• Attention to detail
• Target driven
• Consistency
• Resilience

• Matric, studying towards a Financial Qualification
• 5-7 Years Collections Supervision in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and Accpac
• Strong People & Communication skills

• Supervise daily tasks within the Residential Collection teams
• Ensure timeous collection of due & overdue debtor accounts
• Evaluate staff performance (individual & team)
• Develop & train staff
• Ensure compliance with departmental goal, policies, procedures & initiatives
• Prepare daily/weekly/monthly reports
• Attend operational debtor meetings
• Assist staff with collecting money & resolving queries in more difficult situations
• Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
• Supervise all day to day HR related issues with subordinates
• To ensure excellent customer service to both internal and external clients
• To review and approve transfers, credit notes, refunds & debit notes within the department’s approved DOA
• To participate in various ad-hoc projects within the Credit Control Department

• Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
• Coach, mentor and motivate staff
• Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
• Ensure that all ad hoc duties are completed within the specified time period
• Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures

• Excellent verbal & written communication skills
• Excellent customer service skills
• Excellent inter-personal skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills essential
• Attention to detail
• Target driven
• Consistency
• Resilience