Description:
Position Overview: You will play a crucial role in overseeing the daily operations of our store, ensuring excellent customer service, and driving sales performance. You will be expected to lead and inspire your team, maintain store standards, and contribute to a positive work environment.
Key Responsibilities:
1. Staff Management: - Recruit, train, and supervise store personnel. - Motivate and develop the team to achieve performance targets. - Conduct regular performance evaluations and provide constructive feedback.
2. Sales and Customer Service: - Drive sales through effective merchandising and promotion strategies. - Ensure high levels of customer satisfaction through excellent service. - Handle customer complaints and feedback effectively.
3. Store Operations: - Maintain inventory control, including order management and loss prevention. - Ensure the store is well-organized, clean, and visually appealing. - Monitor and analyze sales performance metrics to identify areas for improvement.
4. Financial Management: - Prepare and manage budgets, ensuring profitability and cost control. - Report on sales performance and provide actionable insights to senior management.
5. Compliance and Safety: - Ensure the store complies with all company policies and relevant regulations. - Uphold health and safety standards to create a safe working environment.
Requirements:
Working Hours:
The Retail Clothing Store Manager position requires you to work a total of 195 hours each month. Flexibility may be needed to accommodate peak retail hours, weekends, and holidays.
Compensation and Benefits:
Please note that our company does not offer medical aid or a provident fund. However, we provide staff discounts on merchandise and various incentives based on performance.
Training In-store training will be provided to ensure you are well-equipped with our procedures and the operation of our point of sale (POS) system. We believe that hands-on training is essential for understanding our retail environment and delivering excellent customer service. However, we are looking for individuals who are not only capable of learning these processes but are also self-motivated and can demonstrate initiative in their day-to-day responsibilities.
Strong communication skills are crucial for this role, as you will be expected to engage effectively with both customers and team members. We value proactive problem solvers who can adapt to various situations, contribute ideas for store improvements, and help create a positive shopping experience for our customers.
Your ability to take ownership of your tasks and communicate clearly will be essential to your success in this position.
Salary:
R12000 to R16 000 based on experience