General Manager

Description:

This is an exciting opportunity to lead the opening and operations of a luxury eco-lodge in Addo. The General Manager will be responsible for strategic planning, operational excellence, financial management, guest experience, and fostering a strong team culture. This role requires a leader who is passionate about sustainability, conservation, and delivering exceptional hospitality experiences.

Candidate Requirements:

• Proven experience in managing accommodation within national parks.
• Diploma or degree in hospitality or a related field, with a commitment to continuous learning.
• Strong leadership and organizational skills with a strategic mindset.
• Excellent communication and presentation abilities.
• Ability to inspire, mentor, and manage a diverse team.
• Strong financial acumen, including budgeting, forecasting, and profit & loss analysis.
• Business development skills, with experience in marketing, sales, and revenue growth.
• Deep understanding of sustainability and eco-tourism principles.
• Exceptional guest relations skills, with the ability to personalize experiences and drive satisfaction.
• Knowledge of regulatory compliance, including health, safety, licensing, and environmental laws.
• Experience in developing and executing marketing strategies to enhance brand positioning.
• Passion for conservation and community engagement, with a commitment to local socio-economic development.
• Strong problem-solving abilities and the capacity to work well under pressure.
• Self-motivated with a results-driven approach.Key Responsibilities:
  
  • Oversee all aspects of pre-opening, ensuring smooth execution of operational plans.
  • Develop and implement policies, procedures, and protocols in line with brand standards and regulations.
  • Lead the recruitment, training, and onboarding of the lodge team.
  • Design guest experience initiatives, ensuring personalized service and seamless operations.
  • Formulate pre-opening budgets, forecast revenue, and manage financial planning.
  • Develop and implement marketing and sales strategies to generate excitement and visibility.
  • Engage with local communities to support conservation and socio-economic initiatives.
  • Oversee daily lodge operations, ensuring efficiency, compliance, and guest satisfaction.
  • Maintain high standards of cleanliness, maintenance, and safety across the property.
  • Implement strategic plans for business growth, revenue enhancement, and brand development.
  • Manage financial performance, including budgeting, cost control, and supplier negotiations.
  • Foster a culture of continuous improvement and innovation within the team.
  • Ensure compliance with all legal and regulatory requirements.
  • Lead sustainability efforts, embedding responsible tourism practices into daily operations.
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