Description:
Qualification and ExperienceRelevant degree, diploma, certifications in IT or studying towards
CompTIA Certifications (A+, N+, Security+ or Equivalent)
5+ years IT related work experience
Valid drivers license
Advantageous: MikroTik Certifications (MTCNA & MTCRE), SonicWall Certifications
Key Performance Areas:
Design, Deployment, Maintenance, Optimization of: End user Computer Infrastructure, Network Infrastructure, Server Infrastructure, Cybersecurity
Setting up and keeping documentation up to date for all of the above Form part of Incident Response efforts Support:
Providing support to users and being the escalation point Monitor and manage new and reopened tickets Provide accurate high-level support towards end-users regarding their IT related issues and provide accurate and timely feedback (Level 2 - 3) Follow-up with the end-user to ensure that the issue is resolved Aid fellow team members where necessary Knowledge:
VMware Microsoft Active Directory & Entra ID Networking (Routing, Switching, Firewall, SDWAN, VPN) Server hardware systems Storage hardware systems Server operating systems and software applications CCTV VoIP systems
14 Apr 2025;
from:
gumtree.co.za