Description:
Key Performance Areas:End User Computing:
Design, Deployment, Maintenance, Optimisation of end user Computer Infrastructure Network Infrastructure:
Design, Deployment, Maintenance, Optimisation of Network Infrastructure Server Infrastructure:
Deployment, Maintenance, Optimisation of Server Infrastructure Cybersecurity:
Deployment, Maintenance, Optimisation of Cybersecurity Solutions Form part of Incident Response efforts Support:
Providing support to users and being the escalation point Monitor and manage new and reopened tickets. Provide accurate high-level support towards end-users regarding their IT related issues and provide accurate and timely feedback Follow-up with the end-user to ensure that the issue is resolved Aid fellow team members where necessary Qualification and Experience
Mandatory:
National Senior Certificate (Grade 12) CompTIA Certifications (A+, N+, Security+ or Equivalent) 5+ years IT related work experience Valid drivers licence Advantageous:
Relevant degree, diploma, certifications in IT or studying towards. MikroTik Certifications (MTCNA & MTCRE) SonicWall Certifications Knowledge:
VMware Microsoft Active Directory & Entra ID Networking (Routing, Switching, Firewall, SDWAN, VPN) Server hardware systems Storage hardware systems Server operating systems and software applications CCTV VoIP systems Skills:
Customer service-oriented Strong problem-solving skills Ability to work in confined spaces and at heights Ability to work under pressure High level of integrity & Reliability
14 Apr 2025;
from:
gumtree.co.za