Description:
ROLE PURPOSE Provide comprehensive IT support, ensuring the smooth operation of IT systems and infrastructure while effectively communicating with both technical and non-technical stakeholders. This includes managing system operations, troubleshooting issues, implementing updates, and contributing to policy development.
PRIMARY DUTIES AND KEY RESPONSIBILITIES- JOB SPECIFIC REQUIREMENTS
Administrative Support & System Maintenance
Provide administrative support for IT systems, ensuring smooth day-to-day operations and proactively addressing technical issues to minimise disruption.
- Cross-Functional Collaboration
Collaborate with cross-functional teams to plan, implement, and maintain robust IT infrastructure solutions aligned with business needs.
- Troubleshooting & Incident Management
Assist in the identification, troubleshooting, and resolution of hardware and software issues on both desktop and server environments, ensuring minimal downtime and high productivity.
- Onsite Hardware & Software Maintenance
Perform onsite installation, updates, and repairs for computer systems, peripherals, and software, ensuring optimal performance and user satisfaction.
- Technical Communication & Customer Support
Deliver clear and effective communication to both technical and non-technical users, ensuring a high level of customer service and understanding.
- User Account & Access Management
Managed user accounts, permissions, and access controls across systems and platforms in compliance with company security policies.
- Asset Management
Tracked and maintained accurate records of hardware and software inventory.
Qualifications & Certifications
Preferred Certifications:
- CompTIA A+ / Network+ / Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (Advantageous)
- Cisco CCNA (Advantageous)
- Education:
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
- Grade 12 or Equivalent
Experience:
- 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
- Experience supporting a hybrid or remote workforce is a plus
- Experience with Active Directory, SQL, Exchange, Networking Infrastructure
Soft Skills
- Strong communication skills : Able to explain technical issues to non-technical users
- Customer service mindset: Polite, patient, and empathetic under pressure
- Analytical thinking: Efficient root cause analysis and troubleshooting
- Team collaboration: Experience working with cross-functional or remote teams
- Time management: Able to prioritise incidents and balance workload
Adaptability: Can quickly learn new systems, tools, or technologies
Requirements:
- CompTIA A+ / Network+ / Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (Advantageous)
- Cisco CCNA (Advantageous)
- Education:
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
- Grade 12 or Equivalent
- 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
- Experience supporting a hybrid or remote workforce is a plus
- Experience with Active Directory, SQL, Exchange, Networking Infrastructure
- Strong communication skills : Able to explain technical issues to non-technical users
- Customer service mindset: Polite, patient, and empathetic under pressure
- Analytical thinking: Efficient root cause analysis and troubleshooting
- Team collaboration: Experience working with cross-functional or remote teams
- Time management: Able to prioritise incidents and balance workload