Description:
Fine Dining Restaurant requires an experienced Waiter or Waitress.
Minimum Requirements:
• At least 2-years waitering experience in a high-end Fine Dining Restaurant (Hotel Restaurant experience beneficial).
• Knowledge of cocktails, spirits, wines, and beverages.
• Proficiency in POS systems (Easipos preferred).
• Matric Certificate
• Wine certificate course would be beneficial
• Ability to “up-sell”
• Time Management
• Attention to detail
• Problem-solving abilities
• Customer Focus
• Ability to work under pressure
Main Responsibilities:
• Greet all guests warmly and professionally in accordance.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted.
• Inform the kitchen of any guest food requirements or allergies in accordance with standards.
• Have a complete knowledge of the menu and wine list to confidently assist guests.
• Assist guests with non-menu requests, responding positively and accommodating where possible.
• "Sell" rather than "order take" by recommending dishes, wines, and up-selling menu items.
• Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.
• Familiarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to be well prepared and informed to deliver a high-quality service.
• Ensure all tables are cleared, cleaned, and reset in accordance with the company standards.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Assist with monthly stock take as and when requested by the Restaurant Manager.
• Assist with restocking of fridges and bar areas – always remember the FIFO rule (First In; First Out).
• Have a full understanding and be able to do set-up’s for picnics, braai’s, conferences in Indaba and any other special events.
• Accurately enter all transactions into the Easipos system.
Salary is R8000 per month + meals + tips
Send an FULLY UPDATED CV to admin@hotelrecruiters.co.za