General Manager

Description:

This position requires someone with strong leadership abilities, a hands-on approach, and a keen ability to manage various departments, including Reservations, Reception, Grounds, and Housekeeping. Key requirements for the role include: Excellent personality, especially in guest-facing roles, with a passion for hosting, organizing, and providing outstanding serviceStrong team leader with the ability to effectively manage staffExperience in high-end hotel management, preferably at a 5-star levelMust be comfortable working independently and in a hands-on capacityâ Event Planning & Execution:Oversee the end-to-end planning and execution of all hotel events.Coordinate with clients to understand their needs and deliver personalized experiences.Work with internal teams (banqueting, F&B, housekeeping, and concierge) to ensure flawless event execution.â Sales & Revenue Growth:Collaborate with the sales and marketing team to drive event bookings and maximize revenue.Develop pricing strategies, event packages, and promotional offers to attract high-end clientele.Monitor event-related financial performance, budgets, and cost controls.â Client Relationship Management:Act as the primary contact for VIP guests and high-profile clients.Maintain strong relationships with corporate clients, wedding planners, and event organizers.Handle any event-related complaints or last-minute requests with professionalism.â Staff Leadership & Training:Lead, train, and motivate the events and banqueting teams to maintain 5-star service standards.Schedule and allocate staff for events, ensuring efficiency and optimal guest service.Conduct performance reviews and implement continuous improvement strategies.â Quality & Standards Compliance:Ensure all events uphold the hotel's luxury service standards.Maintain compliance with health, safety, and legal regulations for large-scale gatherings.Oversee event setup, décor, and AV requirements to match high-end expectations.â Vendor & Supplier... Qualifications & Experience:
ð Education:

• Degree or diploma in Hospitality Management, Event Management, or Business Administration.

ð Experience:

• 5+ years in a senior event management role within a 5-star hotel or luxury event venue .
• Proven track record of handling high-profile events, corporate functions, and VIP clients .

ð Skills & Attributes:

• Exceptional leadership and organizational skills.
• Strong sales and negotiation abilities.
• Excellent communication and client relationship management.
• Financial acumen to manage event budgets and profitability.
• Knowledge of event trends, luxury hospitality standards, and high-end guest expectations.

ð Technical Proficiency:

• Experience with hotel management and event booking software (e.g., Opera, Delphi, EventPro).
• Familiarity with AV equipment, décor styling, and banqueting logistics.

ð Flexibility:

• Willingness to work long hours, weekends, and public holidays based on event schedules.

Requirements:

• Degree or diploma in Hospitality Management, Event Management, or Business Administration.

• 5+ years in a senior event management role within a 5-star hotel or luxury event venue .
• Proven track record of handling high-profile events, corporate functions, and VIP clients .

• Exceptional leadership and organizational skills.
• Strong sales and negotiation abilities.
• Excellent communication and client relationship management.
• Financial acumen to manage event budgets and profitability.
• Knowledge of event trends, luxury hospitality standards, and high-end guest expectations.

• Experience with hotel management and event booking software (e.g., Opera, Delphi, EventPro).
• Familiarity with AV equipment, décor styling, and banqueting logistics.

• Willingness to work long hours, weekends, and public holidays based on event schedules.