Description:
ResponsibilitiesTo ensure maintenance of tools, equipment and products while in testing phases To liaise with Group Warranty & Product Support in order to ensure daily tasks are accomplished within established timeframes To collect and/or deliver product to client where applicable, and maintain an effective Public Relations profile with regard to the company Ensure warranty processes and testing are followed from initial collection and paperwork management through to final client resolution Ensure smooth daily running of warranty related tasks Responsible for record-keeping and time management of the repair and warranty processes Ensure returns are handled within the allocated time frames Ensure abuse of products is prevented by ensuring client knowledge levels are satisfactory Analyze and resolve faults within stipulated time frames and procedures Ensure timeous resolution of client/product disputes Communication between sales team, technical team and administration Immediate communication of issues to relevant supervisors regarding product defects or dissatisfied clients Maintenance of tooling and equipment Advise management of defective equipment and ensuring repair or replacement of same Ensure product in bulk stores is maintained at optimum usage level Accept accountability for lost, missing or damaged product and equipment Key Requirements
Matric Minimum 3 years proven working experience Good communication skills Ability to organize Ability to use battery and electronic testing instruments, voltage recording, diagnostic machinery and surface mount repair where applicable to bench technician level Ability to learn about charging system parameters and solar configurators Ability to learn about different battery and charging system technologies Knowledge of stores management and record-keeping Availability over weekends and/or public holidays where required
09 Apr 2025;
from:
gumtree.co.za