Description:
Key Responsibilities:Oversee daily operations across all departments during assigned shifts Act as the senior point of contact for guests, ensuring seamless service delivery Coordinate between departments to maintain five-star standards Handle guest feedback and resolve issues efficiently and professionally Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed Complete handovers, reports, and communicate effectively with senior management Support in training and mentoring junior staff when needed Requirements:
3+ years experience in a similar role within a luxury hotel environment Strong leadership and problem-solving abilities Impeccable communication and guest-relations skills Well-presented, calm under pressure, and highly organised Solid understanding of all hotel departments Relevant hospitality qualification advantageous Salary and Benefits:
Competitive salary (based on experience) Performance incentives and gratuities Uniform and staff meals provided Growth opportunities within a top-tier hospitality group
09 Apr 2025;
from:
gumtree.co.za