Description:
Requirements:Matric of equivalent qualification 2 years experience in a Sales Administrator or similar role Experience with fiber advantageous Duties:
FTTH / FTTB Application Processing FTTH / FTTB Applications Manage the "Unassigned" queue on the ticketing system Assign incoming sales to the appropriate sales representative Ensure all required documents are collected Perform credit vetting Prepare the application, supporting documents and Credit Report for approval After approval, create the customer profile in Sage Generate a new orders to begin installation 2. Regrades
FTTH / FTTB Regrades: Assist customers with upgrades or downgrades via phone, website, or ticketing system Provide the customer with the necessary link to choose a package Save the completed form Update the package in the network management system Confirm with the customer that their package change is complete Record the change in the Google Sheets upgrade/downgrade log Close the ticket in the system Receive completed quotes from FTTB sales reps Update the package in the network management system Update the ticketing system Assign the ticket to the Accounts Department for further processing 3. Cancellations
Assist customers with cancellations via phone, website, ticketing system, or referrals from other departments Send cancellation forms (FTTH) or PDFs (FTTB) to customers Once the cancellation request is received, update the network system with the cancellation date Save cancellation requests Create tickets for router collection Send cancellation confirmation emails to customers Update the cancellation report in Google Sheets Close the cancellation ticket in the system 4. Retentions
Help retain clients by addressing their cancellation reasons and finding resolutions Update Google Sheets with retention details 5. Customer Queries
Update client information upon request Send invoices and statements to customers 6. General Responsibilities
Assist the outbound sales team with administrative tasks Ensure all tickets are attended to in the ticketing system Help the internal sales team with incoming calls Collaborate with the Client On-Boarding Department to ensure timely activation of FTTH clients Conduct after-sales satisfaction surveys Assist the Sales Manager with daily and monthly reports on new clients, renewals, regrades, retentions, cancellations and queries Help the Systems Ana
09 Apr 2025;
from:
gumtree.co.za