Description:
EC Security is a leading security company in Johannesburg (Roodepoort) dedicated to impeccable service delivery and excellence. We are looking for a detail-oriented and dynamic Technical Coordinator to join our team. This is an exciting opportunity for a professional who thrives in a collaborative environment and is passionate about ensuring seamless technical operations.
Key Responsibilites
- Engage with both existing and prospective clients through professional and effective telephonic and email communication, providing them with necessary assistance and information.
- Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
- Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
- Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
- Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
- Following up on quotes provided to clients and addressing any questions that may arise.
- Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.
Personal attributes / soft skills:
- Ability to work on various softwares
- Strong attention to detail and organizational skills
- Neat and presentable
- Non-smoker
- Friendly and professional attitude with customers and suppliers
- Well disciplined and deadline driven
- Be able to work well under pressure
Requirements:
- Engage with both existing and prospective clients through professional and effective telephonic and email communication, providing them with necessary assistance and information.
- Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
- Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
- Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
- Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
- Following up on quotes provided to clients and addressing any questions that may arise.
- Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.
- Ability to work on various softwares
- Strong attention to detail and organizational skills
- Neat and presentable
- Non-smoker
- Friendly and professional attitude with customers and suppliers
- Well disciplined and deadline driven
- Be able to work well under pressure
- Matric / Grade 12 / National Senior Certificate.
- Approximately 3 years’ in a similar role.
- Relevant course and / or diploma will be an advantage.
- Fully computer literate with high competence in the MS Office Suite.
- Exceptional verbal and written communication abilities.
- Matric / Grade 12 / National Senior Certificate.
- Approximately 3 years’ in a similar role.
- Relevant course and / or diploma will be an advantage.
- Fully computer literate with high competence in the MS Office Suite.
- Exceptional verbal and written communication abilities.
09 Apr 2025;
from:
careers24.com