Description:
We currently looking a RTA Data Analyst for our site in Cape Town
Description
Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness Responds to escalated issues and ad-hoc requests Exception management on WFM tool along with real time management of all queues. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Qualifications/Education and other skills requirement -
Graduate Call centre experience , RTA role Preferential Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts. Ability to prioritize workload, meet deadlines and perform multiple tasks Excellent communication skills Good mathematical, Logical and analytical skills Problem solving attitude and attention to detail. Quick learner, positive attitude Good excel skills WFM ToolsContact person James Knoll
Email - james@abcworldwide.com
Contact number - 074 644 4500
Additional Info:
2 to 12 years
Salary: RR14 to R21
Job Reference #: 2107848407
18 Jul 2022;
from:
gumtree.co.za