Learning and Development Administrator

Description:

Overall job purpose

To support the Industry Learning team with the administration of certificate programmes and any further projects related to learning and capacity development in the payments industry. The role will work on administration, student and faculty support and Subject Matter Expert (SME) support. Working together with the Learning and Development Specialist to run the Payment Association of South Africa (PASA) Certificate programmes by developing calendars, registering students, ensuring payments are made, running virtual sessions, and managing the Academy inbox. Ad-hoc requirements relating to the delivery of the Industry Learning projects.

Responsibilities

• Understand programme architecture and how various modules, learning outcomes, and delivery components align to meet the overall programme objectives.
• Co-create and manage programme calendars.
• Develop project plans for all projects, update plans, distribute action items and follow up, and ensure version control.
• Develop and manage the project plans, repository, and sharing of access with internal and external stakeholders for all programmes that need to be managed.
• Scheduling recurring and ad-hoc meetings for all programmes.
• Co-create and support orientation, SME sessions, and faculty sessions.
• Help to drive project outcomes and deadlines through project plans, action items, and follow-ups.
• Track all data and stats for programmes and students.
• Coordinates and collaborates solutions for challenges.
• Manages the Academy inbox with Learning and Development Specialist
• Solves for or escalates technical and content queries.
• Assists with planning, implementation and management of new learning projects, which may include for example new PASA learning platforms.
• Understands and applies procurement policies by managing invoice processing through requisitions, ensuring timely payment of faculty.
• Works with the registration system and processes registrations.
• Tracks progress of registrations against targets and engages with the manager around the marketing of programmes.
• Support faculty and students.
• Demonstrates an understanding of and adherence to assessment rules and processes as outlined in the programme rulebook.
• Manages multiple stakeholders' needs, priorities and expectations through strong communication and interpersonal skills.
• Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as they apply to our systems and processes.
• Processes marking sheets and statements of results, manages and updates the student database for certification and graduation purposes.
• Work with the Manager to create programme reports for each intake that contribute to the scorecard and PASA report.
  
• Ad-hoc admin related to all projects in the Industry Learning team.

Key attributes

Education and experience

• A bachelor’s degree in education, Human Resources, Business Administration, or a related field.
• ETDP, Learning & Development certifications.
• 5+ years of experience as a learning or faculty administrator.
• Relevant project coordination experience will be advantageous.
• Experience in student LMS or Student Information Systems.
• Any additional qualifications relevant to the role, such as training or development courses.

Knowledge:

• Knowledge of learning and development best practices, including adult learning theories and training delivery methods.
• Strong knowledge of project management tools.
• Familiarity with LMS, e-learning platforms, and digital training tools.
• Experience in creating and updating presentations (e.g., PowerPoint).
• Strong facilitation presentation knowledge and skills to run with meetings, develop action plans, report and raise risks.

Key Responsibilities in Previous Roles:

• Coordinated and managed learning and development programmes and initiatives.
• Assisted in the preparation and delivery of training materials.
• Maintained and updated records related to students' training and development.
• Supported the management of the LMS.
• Organised workshops, seminars, and webinars.
• Managed training schedules and logistics.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with LMS and e-learning tools.
• Ability to analyse and present data from training programs using various software tools.
• Strong attention to detail.
• Project Management Skills.
• Strong stakeholder management and communication.
• Analytical thinking and problem solving – with a future focus (not only solving for the now).
• Detail-oriented and committed to a high level of accuracy.
• Personal organisation and time management discipline.
• Good communication skills (verbal and written).
• Good interpersonal and consultative skills.
• Strong facilitation & presentation skills.
• Team orientation with the ability to motivate others towards performance.
• Ability to work independently.
• Ability to work under pressure and on multiple priorities as the same time.
• Demonstrating resilience.

Requirements:

• Understand programme architecture and how various modules, learning outcomes, and delivery components align to meet the overall programme objectives.
• Co-create and manage programme calendars.
• Develop project plans for all projects, update plans, distribute action items and follow up, and ensure version control.
• Develop and manage the project plans, repository, and sharing of access with internal and external stakeholders for all programmes that need to be managed.
• Scheduling recurring and ad-hoc meetings for all programmes.
• Co-create and support orientation, SME sessions, and faculty sessions.
• Help to drive project outcomes and deadlines through project plans, action items, and follow-ups.
• Track all data and stats for programmes and students.
• Coordinates and collaborates solutions for challenges.
• Manages the Academy inbox with Learning and Development Specialist
• Solves for or escalates technical and content queries.
• Assists with planning, implementation and management of new learning projects, which may include for example new PASA learning platforms.
• Understands and applies procurement policies by managing invoice processing through requisitions, ensuring timely payment of faculty.
• Works with the registration system and processes registrations.
• Tracks progress of registrations against targets and engages with the manager around the marketing of programmes.
• Support faculty and students.
• Demonstrates an understanding of and adherence to assessment rules and processes as outlined in the programme rulebook.
• Manages multiple stakeholders' needs, priorities and expectations through strong communication and interpersonal skills.
• Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as they apply to our systems and processes.
• Processes marking sheets and statements of results, manages and updates the student database for certification and graduation purposes.
• Work with the Manager to create programme reports for each intake that contribute to the scorecard and PASA report.
  
• Ad-hoc admin related to all projects in the Industry Learning team.

• A bachelor’s degree in education, Human Resources, Business Administration, or a related field.
• ETDP, Learning & Development certifications.
• 5+ years of experience as a learning or faculty administrator.
• Relevant project coordination experience will be advantageous.
• Experience in student LMS or Student Information Systems.
• Any additional qualifications relevant to the role, such as training or development courses.

• Knowledge of learning and development best practices, including adult learning theories and training delivery methods.
• Strong knowledge of project management tools.
• Familiarity with LMS, e-learning platforms, and digital training tools.
• Experience in creating and updating presentations (e.g., PowerPoint).
• Strong facilitation presentation knowledge and skills to run with meetings, develop action plans, report and raise risks.

• Coordinated and managed learning and development programmes and initiatives.
• Assisted in the preparation and delivery of training materials.
• Maintained and updated records related to students' training and development.
• Supported the management of the LMS.
• Organised workshops, seminars, and webinars.
• Managed training schedules and logistics.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with LMS and e-learning tools.
• Ability to analyse and present data from training programs using various software tools.
• Strong attention to detail.
• Project Management Skills.
• Strong stakeholder management and communication.
• Analytical thinking and problem solving – with a future focus (not only solving for the now).
• Detail-oriented and committed to a high level of accuracy.
• Personal organisation and time management discipline.
• Good communication skills (verbal and written).
• Good interpersonal and consultative skills.
• Strong facilitation & presentation skills.
• Team orientation with the ability to motivate others towards performance.
• Ability to work independently.
• Ability to work under pressure and on multiple priorities as the same time.
• Demonstrating resilience.