Description:
IT
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
In the context of a call centre, an IT manager is responsible for the technology infrastructure, software, and systems that support the call centre’s operations, ensuring smooth and efficient customer interactions.
Here's a more detailed breakdown:
- Responsibilities:
- Technology Infrastructure: Overseeing and maintaining the call centre’s hardware, software, and network infrastructure, including things like phones, computers, headsets, and call recording systems.
- Software Management: Managing and maintaining call centre software, such as CRM (Customer Relationship Management) systems, call routing software, and other relevant applications.
- System Optimization: Ensuring that the call centre’s technology systems are running efficiently and effectively, optimizing performance, and addressing any technical issues that arise.
- Training and Support: Providing technical support and training to call centre agents on the use of the technology systems and software.
- Security: Implementing and maintaining security measures to protect the call centre’s data and systems from unauthorized access or cyber threats.
- Staying Updated: Keeping up to date with the latest technologies and trends in the call centre industry to ensure that the call centre is using the most effective and efficient tools.
- Problem Solving: Addressing any technical issues that arise in a timely and efficient manner, ensuring minimal disruption to call centre operations.
- Data Management: Managing and maintaining the call centre’s data, ensuring that it is accurate, secure, and easily accessible.
- Budgeting and Planning: Developing and managing the IT budget for the call centre, and planning for future technology needs.
- Skills:
- Strong technical skills in hardware, software, and networking.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of call centre technologies and software.
- Ability to manage multiple projects and tasks simultaneously.
Please send your CV to phumeza@dastilewealthinsure.co.za or eugene.oosthuizen@dastilewealthinsure.co.za
Closing Date
10 April 2025
Start Date
01 May 2025
09 Apr 2025;
from:
gumtree.co.za