Description:
Staff Supervision
Overseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations. Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels. Training & Development: Provide support and guidance to new or less experienced team members.2. Customer Service
Handling complaints: Address and resolve guest or customer complaints promptly and professionally. Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times. Interacting with clients: Maintain positive customer relationships and manage expectations.3. Operational Management
Monitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards. Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift. Resource management: Ensure the availability of necessary resources, equipment, or materials.4. Health and Safety
Compliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers. Risk management: Identify potential hazards and take corrective action to prevent accidents.5. Financial Oversight
Cash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing. Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.6. Problem-Solving & Decision Making
Handling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events. Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.7. Communication
Liaison: Act as a point of contact between different departments, upper management, and staff. Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.
08 Apr 2025;
from:
gumtree.co.za