Description:
One of our international online food platform clients are looking for experienced, innovative and driven Account Managers from the Food / Restaurant industry to join them on a 6-month contract as a Customer Success Manager.
Qualifications and experience:
Matric
No less than 4 years' relevant experience as an Account Manager
Must have own reliable vehicle and valid drivers' license
Proven track record of portfolio growth- reference checks will be conducted upfront
Proficient with Google sheets and PowerBI
Key skills:
Excellent English communication
Stakeholder management
Client relationship management
Self driven
Target driven
Critical thinking
Problem solving
Analytical
Attention to detail
Customer service
Deadline driven
Organised
Key performance areas:
Successfully manage a portfolio of Enterprise restaurant partners - 30 groups at max
Drive revenue growth
Drive high level of customer service (Resolving customer queries in the shortest time possible)
Customer retention
Keep abreast of industry trends
Analyse data and use the date to make informed decisions (Build models)
Drive initiatives
Stakeholder engagement - restaurant partners, team, product support, account managers, marketing, operations, legal, finance