Description:
A world-class, ultra-luxury hotel in Cape Town is seeking a well-groomed, guest-centric Duty Manager to join their leadership team. The ideal candidate is polished, confident, and experienced in five-star hospitality, with a strong focus on guest satisfaction and operational excellence.Location: Cape TownPosition Type: Full-time (shift work, including weekends and public holidays) Key Responsibilities:- Oversee daily operations across all departments during assigned shifts
- Act as the senior point of contact for guests, ensuring seamless service delivery
- Coordinate between departments to maintain five-star standards
- Handle guest feedback and resolve issues efficiently and professionally
- Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed
- Complete handovers, reports, and communicate effectively with senior management
- Support in training and mentoring junior staff when needed
- 3+ years’ experience in a similar role within a luxury hotel environment
- Strong leadership and problem-solving abilities
- Impeccable communication and guest-relations skills
- Well-presented, calm under pressure, and highly organised
- Solid understanding of all hotel departments
- Relevant hospitality qualification advantageous
- Competitive salary (based on experience)
- Performance incentives and gratuities
- Uniform and staff meals provided
- Growth opportunities within a top-tier hospitality group
Requirements:
- Oversee daily operations across all departments during assigned shifts
- Act as the senior point of contact for guests, ensuring seamless service delivery
- Coordinate between departments to maintain five-star standards
- Handle guest feedback and resolve issues efficiently and professionally
- Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed
- Complete handovers, reports, and communicate effectively with senior management
- Support in training and mentoring junior staff when needed
- 3+ years’ experience in a similar role within a luxury hotel environment
- Strong leadership and problem-solving abilities
- Impeccable communication and guest-relations skills
- Well-presented, calm under pressure, and highly organised
- Solid understanding of all hotel departments
- Relevant hospitality qualification advantageous
- Competitive salary (based on experience)
- Performance incentives and gratuities
- Uniform and staff meals provided
- Growth opportunities within a top-tier hospitality group
08 Apr 2025;
from:
careers24.com