Assistant Wine Studio Manager

Description:

• Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine
  Studio's operations.
• Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction.
• Provide assistance, constructive feedback and training to hosts and other staff members as needed.
• Ensure all staff report for duty punctually, well-groomed, and in the correct uniform.
• Keep the Wine Studio and its contents clean and in good repair and report maintenance issues timeously.
• Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
• Ensure the effective management and reconciliation of float.
• Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements,
  voids, discounts, corrections, and adjustments.
• Ensure that daily cash-up is done accurately and to investigate or escalate to Management any discrepancies.
• Assist with the coordination of/and courier collections, ensuring that all orders are packed and ready for
  dispatch.
• Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary
  items.
• Compliance: Adhere to all health, safety, and hygiene standards, ensuring a safe environment for guests and staff.

Requirements:

• Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine
  Studio's operations.
• Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction.
• Provide assistance, constructive feedback and training to hosts and other staff members as needed.
• Ensure all staff report for duty punctually, well-groomed, and in the correct uniform.
• Keep the Wine Studio and its contents clean and in good repair and report maintenance issues timeously.
• Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
• Ensure the effective management and reconciliation of float.
• Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements,
  voids, discounts, corrections, and adjustments.
• Ensure that daily cash-up is done accurately and to investigate or escalate to Management any discrepancies.
• Assist with the coordination of/and courier collections, ensuring that all orders are packed and ready for
  dispatch.
• Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary
  items.
• Compliance: Adhere to all health, safety, and hygiene standards, ensuring a safe environment for guests and staff.

• Matric Certificate
• WSET Level 2 qualification would be an advantage
• Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment is required.
• Preference will be given to candidates from Franschhoek and neighboring areas

• Matric Certificate
• WSET Level 2 qualification would be an advantage
• Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment is required.
• Preference will be given to candidates from Franschhoek and neighboring areas