Field Application Engineer

Description:

The Field Application Engineer (FAE) plays a pivotal role in supporting the design and implementation of the company's portfolio at customer sites, ensuring that the company's products meet the required business performance objectives. This position involves a strong technical focus, liaising with customers, and providing pre-sales and post-sales support to enhance customer satisfaction and drive business growth.
Key Responsibilities:
Customer Requirements & Solutions


Identify customer needs and offer tailored solutions by integrating appropriate products into their designs.
Work closely with customers to understand their technical and business requirements.

Stakeholder Engagement

Collaborate with engineers, designers, and project leaders across all market sectors to build strong relationships and deliver impactful product presentations.
Serve as a technical liaison between customers, suppliers, and the internal sales and marketing teams.

Technical Support

Provide pre-sales and post-sales technical support, including troubleshooting and resolving product-related issues.
Assist the sales team with product demonstrations and technical discussions with customers.

Customer Interaction

Deliver technical assistance at seminars, exhibitions, and customer visits, helping to position the company's products effectively in the market.
Develop and present product demonstrations to ensure customer understanding and engagement.

Training & Knowledge Sharing

Conduct product training sessions for the Company’s Distribution Sales team and provide regular updates on new technologies and products.
Maintain and update technical documentation to ensure the sales and support teams are equipped with the latest information.

Collaboration & Communication

Communicate design and project activities to suppliers, the sales and marketing teams, and advise colleagues on design-in opportunities.
Provide monthly reports to management on performance achievements and product-related activities.

Marketing & Content Creation

Contribute to marketing initiatives by preparing and distributing press releases, white papers, and social media content.
Help generate monthly marketing information to support product launches and market presence.

Continuous Learning & Development

Attend training sessions and workshops organized by the company's suppliers to stay updated on industry trends and product advancements.
Execute additional tasks and responsibilities as requested by management to improve the division’s effectiveness and customer service.

Governance and Risk Management

Ensure compliance to governance systems such as POPIA, ISO 9001, etc. that are in place i.e. policies, procedures and reporting structures
Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
Lead and guide improvement projects that will increase profits or protect against risks in the function.
Establish and maintain the highest ethical standards in operations practices.

Requirements:

Qualifications and Experience:

Degree in Engineering, Electronics, or related field (or equivalent industry experience).
At least 5 years of experience in a similar Field Application Engineer or technical support role.
Strong experience in customer-facing technical support, pre-sales, and post-sales environments.
Demonstrable knowledge of relevant industry sectors and the company’s product portfolio.