Description:
Located in the vibrant hub of Umhlanga, our organization is looking for a tech-savvy, solution-oriented Desktop Support Engineer to join our dynamic team.
You will be responsible for maintaining and supporting our organization’s end-users and desktop environment, ensuring that we have a continuous, reliable operation of our IT systems, so that the business have the necessary tools and resources to work efficiently.
JOB RESPONSIBILITIES
- Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
- Provide desktop technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware and software issues, including operating systems and application software.
- Assist with the installation and updates of software applications and operating systems.
- Document technical procedures and support resolutions for knowledge sharing.
- Collaborate with the IT team on ongoing projects and initiatives.
- Participate in inventory management of IT equipment.
- Contribute to the development of user guides and training materials.
- Provide printer support and maintenance.
- Ability to work after hours when necessary.
- Provide L2-L3 technical troubleshooting and manage escalated issues.
- Contribute to mentoring junior staff and work with IT operation teams.
- Assist with Anti-virus remediation's.
- Matric (Required)
- A+ or N+ (Required)
- Diploma /degree in Information Technology or related field.
- At least 3 years experience as a Desktop Support Engineer ideally within a call centre environment.
- Advanced understanding of Microsoft operating systems (Windows 10/11)
- Proficient in MS Office (O365)
- Knowledge of IT hardware components and troubleshooting techniques.
BEHAVIOUR AND COMPETENCIES SKILLS REQUIRED
- Strong Administration skills
- Strong communication and interpersonal skills
- Logical person that can priorities tasks assigned
- Ability to work independently and as part of a team
- Analytical thinker
- Eagerness to learn and adapt in a fast-paced environment.
- Excellent problem-solving skills and ability to work under pressure
If you thrive in a fast-paced environment and are eager to apply your expertise to keep our IT systems running smoothly, we want to hear from you!
We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.
Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.
Requirements:
- Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
- Provide desktop technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware and software issues, including operating systems and application software.
- Assist with the installation and updates of software applications and operating systems.
- Document technical procedures and support resolutions for knowledge sharing.
- Collaborate with the IT team on ongoing projects and initiatives.
- Participate in inventory management of IT equipment.
- Contribute to the development of user guides and training materials.
- Provide printer support and maintenance.
- Ability to work after hours when necessary.
- Provide L2-L3 technical troubleshooting and manage escalated issues.
- Contribute to mentoring junior staff and work with IT operation teams.
- Assist with Anti-virus remediation's.
- Matric (Required)
- A+ or N+ (Required)
- Diploma /degree in Information Technology or related field.
- At least 3 years experience as a Desktop Support Engineer ideally within a call centre environment.
- Advanced understanding of Microsoft operating systems (Windows 10/11)
- Proficient in MS Office (O365)
- Knowledge of IT hardware components and troubleshooting techniques.
- Strong Administration skills
- Strong communication and interpersonal skills
- Logical person that can priorities tasks assigned
- Ability to work independently and as part of a team
- Analytical thinker
- Eagerness to learn and adapt in a fast-paced environment.
- Excellent problem-solving skills and ability to work under pressure