Description:
Staff SupervisionOverseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.Training & Development: Provide support and guidance to new or less experienced team members.2. Customer ServiceHandling complaints: Address and resolve guest or customer complaints promptly and professionally.Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.Interacting with clients: Maintain positive customer relationships and manage expectations.3. Operational ManagementMonitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.Resource management: Ensure the availability of necessary resources, equipment, or materials.4. Health and SafetyCompliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.Risk management: Identify potential hazards and take corrective action to prevent accidents.5. Financial OversightCash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.6. Problem-Solving & Decision MakingHandling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.7. CommunicationLiaison: Act as a point of contact between different departments, upper management, and staff.Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.Staff Supervision
- Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
- Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
- Training & Development : Provide support and guidance to new or less experienced team members.
2. Customer Service
- Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
- Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
- Interacting with clients : Maintain positive customer relationships and manage expectations.
3. Operational Management
- Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
- Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
- Resource management : Ensure the availability of necessary resources, equipment, or materials.
4. Health and Safety
- Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
- Risk management : Identify potential hazards and take corrective action to prevent accidents.
5. Financial Oversight
- Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
- Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.
6. Problem-Solving & Decision Making
- Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
- Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.
7. Communication
- Liaison : Act as a point of contact between different departments, upper management, and staff.
- Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.
Requirements:
Staff Supervision
- Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
- Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
- Training & Development : Provide support and guidance to new or less experienced team members.
2. Customer Service
- Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
- Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
- Interacting with clients : Maintain positive customer relationships and manage expectations.
3. Operational Management
- Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
- Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
- Resource management : Ensure the availability of necessary resources, equipment, or materials.
4. Health and Safety
- Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
- Risk management : Identify potential hazards and take corrective action to prevent accidents.
5. Financial Oversight
- Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
- Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.
6. Problem-Solving & Decision Making
- Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
- Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.
7. Communication
- Liaison : Act as a point of contact between different departments, upper management, and staff.
- Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.
- Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
- Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
- Training & Development : Provide support and guidance to new or less experienced team members.
- Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
- Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
- Interacting with clients : Maintain positive customer relationships and manage expectations.
- Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
- Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
- Resource management : Ensure the availability of necessary resources, equipment, or materials.
- Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
- Risk management : Identify potential hazards and take corrective action to prevent accidents.
- Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
- Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.
- Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
- Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.
- Liaison : Act as a point of contact between different departments, upper management, and staff.
- Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.
07 Apr 2025;
from:
careers24.com