Where

Duty Manager

Bright Placements
Cape Town Full-day Full-time

Description:

Staff SupervisionOverseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.Training & Development: Provide support and guidance to new or less experienced team members.2. Customer ServiceHandling complaints: Address and resolve guest or customer complaints promptly and professionally.Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.Interacting with clients: Maintain positive customer relationships and manage expectations.3. Operational ManagementMonitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.Resource management: Ensure the availability of necessary resources, equipment, or materials.4. Health and SafetyCompliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.Risk management: Identify potential hazards and take corrective action to prevent accidents.5. Financial OversightCash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.6. Problem-Solving & Decision MakingHandling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.7. CommunicationLiaison: Act as a point of contact between different departments, upper management, and staff.Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.

Staff Supervision

  • Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
  • Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
  • Training & Development : Provide support and guidance to new or less experienced team members.

2. Customer Service

  • Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
  • Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
  • Interacting with clients : Maintain positive customer relationships and manage expectations.

3. Operational Management

  • Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
  • Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
  • Resource management : Ensure the availability of necessary resources, equipment, or materials.

4. Health and Safety

  • Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
  • Risk management : Identify potential hazards and take corrective action to prevent accidents.

5. Financial Oversight

  • Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
  • Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.

6. Problem-Solving & Decision Making

  • Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
  • Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.

7. Communication

  • Liaison : Act as a point of contact between different departments, upper management, and staff.
  • Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.

Requirements:

Staff Supervision

  • Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
  • Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
  • Training & Development : Provide support and guidance to new or less experienced team members.

2. Customer Service

  • Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
  • Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
  • Interacting with clients : Maintain positive customer relationships and manage expectations.

3. Operational Management

  • Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
  • Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
  • Resource management : Ensure the availability of necessary resources, equipment, or materials.

4. Health and Safety

  • Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
  • Risk management : Identify potential hazards and take corrective action to prevent accidents.

5. Financial Oversight

  • Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
  • Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.

6. Problem-Solving & Decision Making

  • Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
  • Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.

7. Communication

  • Liaison : Act as a point of contact between different departments, upper management, and staff.
  • Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.
  • Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations.
  • Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
  • Training & Development : Provide support and guidance to new or less experienced team members.
  • Handling complaints : Address and resolve guest or customer complaints promptly and professionally.
  • Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times.
  • Interacting with clients : Maintain positive customer relationships and manage expectations.
  • Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
  • Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift.
  • Resource management : Ensure the availability of necessary resources, equipment, or materials.
  • Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
  • Risk management : Identify potential hazards and take corrective action to prevent accidents.
  • Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
  • Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts.
  • Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
  • Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues.
  • Liaison : Act as a point of contact between different departments, upper management, and staff.
  • Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.
07 Apr 2025;   from: careers24.com

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