CREDIT CONTROLLER: FINANCE

Description:

RESPONSIBILITIES

MAIN RESPONSIBILITIES:

1. Compliance with Credit Policy

• Daily compliance with the credit policy.
• Daily downloading of FBL5N and addressing all overdue items
• Overdue accounts are blocked and escalated within 48 Hours from due date.
• Final demand letters are sent to defaulting customers, on approval from Channel Head by the 21st of the month.
• All discrepancies on accounts are escalated to the Supervisor, Internal and External stakeholders within 48 hours.

2. Compliance to Processes and SOP

• Adherence to CGIC policy
• Daily Open item reviews to be performed without failure.
• Teamwork, work ethics and communication are carried out at the highest level possible.
• Report on testing/billing and making appropriate recommendations on actions to be taken to ensure proper customer service is maintained.
• Ensure that reconciliations on customer accounts are managed within the targeted debtor’s days.
• Perform reconciliations on customer accounts accurately and timeously to avoid non-payments by customers.
• Via weekly Dashboard - Address identified and/or escalated customer’s queries/disputes on accounts, and ensure resolution in a professional, efficient, and effective manner to avoid non-payment. Claims raised on account are followed up within the 48-hour timeframe with internal and external stakeholders.
• Identify potential bad debts timeously and take relevant corrective action.
• 100% of Processing and clearing of payments are all done before the month end close off. Perform month-end spend procured (including but not limited to ensuring that all monies received from the customers have been allocated and applied to the cluster to ensure all the adjustments and credit are passed on customers.

3. Database Maintenance, Data analysis, Reporting & Record-keeping

• Keep record of accurate and clear documentation of all credit control activities and operational procedures.
• Ensure that proper and acceptable notes are captured against accounts wherever necessary through recording all interactions with customers.
• Consolidate and maintain a database of all debtors’ information and payment details.
• Maintain a dashboard that enables proactive tracking and monitoring of debtors’ days.
• Analyze credit data, identify trends and report on findings to various stakeholders, to prompt relevant action or decision making.
• Compile ad-hoc reports as requested.
• Maintain an efficient and updated filing system to ensure that current historic supportive documents are easily accessible.

4. Customer Liaison and Retention

• Ensure all partners are serviced according to service level agreements (SLAs) to ensure sound business relationships between Wilmar SA, Inter – Company departments and Debtors.
• Conduct customer visits periodically and acquire an understanding of customer financial contexts and circumstances (know the customer). Ensure that credit limits are reviewed and adjusted in-line with Credit insurers and management approval.
• Build strong relationships by addressing customer/sales issues and complaints in a timely manner.

5. Continuous Improvement

• Monitor task execution and identify opportunities to improve effectiveness and efficiency.
• Resolve bottlenecks, within levels of discretion.
• Implement initiatives/projects to improve effectiveness and efficiency as approved by management.

Requirements:

• Daily compliance with the credit policy.
• Daily downloading of FBL5N and addressing all overdue items
• Overdue accounts are blocked and escalated within 48 Hours from due date.
• Final demand letters are sent to defaulting customers, on approval from Channel Head by the 21st of the month.
• All discrepancies on accounts are escalated to the Supervisor, Internal and External stakeholders within 48 hours.

• Adherence to CGIC policy
• Daily Open item reviews to be performed without failure.
• Teamwork, work ethics and communication are carried out at the highest level possible.
• Report on testing/billing and making appropriate recommendations on actions to be taken to ensure proper customer service is maintained.
• Ensure that reconciliations on customer accounts are managed within the targeted debtor’s days.
• Perform reconciliations on customer accounts accurately and timeously to avoid non-payments by customers.
• Via weekly Dashboard - Address identified and/or escalated customer’s queries/disputes on accounts, and ensure resolution in a professional, efficient, and effective manner to avoid non-payment. Claims raised on account are followed up within the 48-hour timeframe with internal and external stakeholders.
• Identify potential bad debts timeously and take relevant corrective action.
• 100% of Processing and clearing of payments are all done before the month end close off. Perform month-end spend procured (including but not limited to ensuring that all monies received from the customers have been allocated and applied to the cluster to ensure all the adjustments and credit are passed on customers.

• Keep record of accurate and clear documentation of all credit control activities and operational procedures.
• Ensure that proper and acceptable notes are captured against accounts wherever necessary through recording all interactions with customers.
• Consolidate and maintain a database of all debtors’ information and payment details.
• Maintain a dashboard that enables proactive tracking and monitoring of debtors’ days.
• Analyze credit data, identify trends and report on findings to various stakeholders, to prompt relevant action or decision making.
• Compile ad-hoc reports as requested.
• Maintain an efficient and updated filing system to ensure that current historic supportive documents are easily accessible.

• Ensure all partners are serviced according to service level agreements (SLAs) to ensure sound business relationships between Wilmar SA, Inter – Company departments and Debtors.
• Conduct customer visits periodically and acquire an understanding of customer financial contexts and circumstances (know the customer). Ensure that credit limits are reviewed and adjusted in-line with Credit insurers and management approval.
• Build strong relationships by addressing customer/sales issues and complaints in a timely manner.

• Monitor task execution and identify opportunities to improve effectiveness and efficiency.
• Resolve bottlenecks, within levels of discretion.
• Implement initiatives/projects to improve effectiveness and efficiency as approved by management.

• Diploma in Credit Management or Finance related field

• 5 years’ working experience within the FMCG environment.
• Must have worked with large FMCG Retail & Wholesale accounts

• Understanding of the National Credit Act
• Proficiency in SAP and Microsoft Office
• Numerical skills
• Basic financial understanding
• Data analysis & integration
• Planning, organising and ability to take a methodical approach to tasks.
• Problem solving
• Communication and interpersonal skills
• Ability to build and maintain relationships.
• Assertive and able to remain calm and composed during tough conversations and other interactions.
• Negotiation
• Conflict handling
• Collaboration
• Ability to execute in line with set timelines.
• High attention to detail.
• Results orientated
• Conscientious
• Confident and persistent

REQUIREMENTS

QUALIFICATIONS

• Diploma in Credit Management or Finance related field

EXPERIENCE

• 5 years’ working experience within the FMCG environment.
• Must have worked with large FMCG Retail & Wholesale accounts

SKILLS AND KNOWLEDGE

• Understanding of the National Credit Act
• Proficiency in SAP and Microsoft Office
• Numerical skills
• Basic financial understanding
• Data analysis & integration
• Planning, organising and ability to take a methodical approach to tasks.
• Problem solving
• Communication and interpersonal skills
• Ability to build and maintain relationships.
• Assertive and able to remain calm and composed during tough conversations and other interactions.
• Negotiation
• Conflict handling
• Collaboration
• Ability to execute in line with set timelines.
• High attention to detail.
• Results orientated
• Conscientious
• Confident and persistent